Sales & Reservations Coordinator

Sales And Reservations Coordinator

At M Social Sunnyvale, we don't just welcome guestswe create moments, spark connections, and bring energy to every interaction. Designed for the young at heart, M Social delivers a bold and vibrant hospitality experience.

As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellencedriven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach.

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

As our Sales & Reservations Coordinator, you will provide administrative and operational support to the Sales and Catering team while serving as a key resource for reservations, group coordination, and event execution. This role is responsible for supporting sales administration, reservations management, BEO coordination, and group and contract support in a fast-paced, high-cost labor market environment.

This position is ideal for someone who is highly organized, detail-oriented, and passionate about hospitality and delivering exceptional service.

Your Impact

You will play an essential role in supporting revenue generation and ensuring a seamless experience for clients and guests. Through organization, communication, and collaboration, you will help maintain operational excellence and support the success of the Sales & Marketing department.

Sales Administration

• Provide administrative support to the Sales & Marketing team
• Prepare proposals, contracts, reports, presentations, and correspondence
• Maintain accurate account information and activity within sales systems
• Assist with client communications and follow-up activities
• Support account managers and sales leaders in achieving departmental goals

Reservations & Group Coordination

• Manage rooming lists and group reservations
• Coordinate group blocks and reservation details with internal departments
• Ensure accurate reservation setup and inventory management
• Communicate effectively with clients and guests to ensure a smooth experience
• Partner with Revenue Management and Front Office teams to maximize guest satisfaction

Catering & Event Support

• Assist with the preparation and distribution of Banquet Event Orders (BEOs)
• Coordinate event details and communicate updates to operational departments
• Support Catering and Conference Services with administrative and logistical needs
• Maintain accurate records and event documentation
• Assist with menu updates, reports, and event correspondence

Contract Support

• Prepare contracts, addendums, and related documentation
• Ensure accuracy and compliance with company policies and procedures
• Track contract status and maintain organized records
• Support account managers with group and event documentation

Team Collaboration

• Partner closely with Sales, Revenue Management, Catering & Conference Services, Front Office, and Food & Beverage teams
• Foster a culture of collaboration, accountability, and service excellence
• Contribute to a positive and high-performing team environment

Guest & Client Experience

• Deliver exceptional service rooted in a passion for hospitality
• Anticipate client and guest needs and respond with a solutions-oriented approach
• Create positive and memorable experiences through responsiveness and attention to detail

Compliance & Standards

• Follow all company policies and procedures
• Maintain accuracy in contracts, reservations, reports, and event documentation
• Uphold a culture of accountability and operational excellence

• Passion for hospitality and delivering exceptional service
• Strong organizational and time management skills
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment
• Solutions-oriented mindset with strong attention to detail

Technical / Role-Specific Requirements

• Experience supporting hotel sales, reservations, catering, or conference services operations preferred
• Knowledge of group reservations, rooming lists, and block management
• Experience preparing Banquet Event Orders (BEOs), contracts, and proposals preferred
• Familiarity with Delphi, or similar hotel systems preferred
• Strong proficiency in Microsoft Office, including Word, Excel, and PowerPoint
• Ability to maintain accurate records and manage multiple deadlines
• Strong customer service and problem-solving skills

Education

• High school diploma or equivalent required
• Associate's or Bachelor's degree in Hospitality Management, Business, or a related field preferred
• Equivalent combination of education and relevant experience will be considered

At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:

• Medical, Dental & Vision Insurance
• Company-paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with Company Match (where applicable)
• Paid Time Off & Paid Holidays
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)

Benefits eligibility and offerings are subject to plan terms and company policy.

Why Join Us

At Millennium Hotels & Resorts, you're not just taking on a roleyou're joining a global organization committed to people, performance, and growth.

Whether you're supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results. If you're looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.