CRI - Omnichannel Operations Manager (DTC & Retail)

CRI - Omnichannel Operations Manager (DTC & Retail)

San Jos, Costa Rica Or refer someone

Job Title: Omnichannel Operations Manager (DTC & Retail) Contractor Fee: $3,000 - $3,500/month (USD) Work Arrangement: Remote Engagement Type: Independent Contractor Commitment: Full-time (Approx. 40 hours/week) Company Overview: Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses that are experienced in remote hiring and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have experience in offshore team-building and aim to help businesses leverage global talent.

About This Role: We're hiring an Omnichannel Operations Manager to support a newly launched consumer brand operating across DTC and retail channels. Youll own inventory planning, purchasing, and product movement across a distributed warehouse network while acting as the bridge between sales and operations, driving accurate forecasting, cash flow visibility, and seamless coordination with 3PL and warehouse partners. Strong communication skills and North America time zone alignment are essential.

Key Responsibilities: Forecast cash flow requirements tied to inventory purchasing Build and maintain rolling inventory forecasts and re-order plans Issue and manage purchase orders with manufacturers and vendors Coordinate inbound and outbound shipments across 3PL and regional warehouse partners Monitor stock levels across multiple warehouse locations to prevent stockouts or overstock Maintain accurate inventory reporting and operational dashboards Serve as the primary liaison between sales and operations to align demand planning Inventory management & demand forecasting must be able to build and maintain inventory projections

Software/Platforms/Tools: Shopify QuickBooks Online Inventory projections/demand forecasting wording Google Sheets (advanced proficiency required) Inventory and order management systems Slack, Zoom, Email Basic financial tracking tools

Qualifications: 35 years of freelancing experience 46+ years in operations, supply chain, or inventory management Excellent written and verbal English C1 or C2 level Strong cash flow forecasting and inventory planning capability Experience coordinating across multiple external partners such as 3PLs, vendors, and warehouses Retail or distributed warehouse network experience strongly preferred

Shift Schedule: Monday to Friday, with some overlap with US business hours, preferred