ADVANCED MEDICAL SUPPORT ASSISTANT (AMSA)

GD Resources LLC is seeking Advanced Medical Support Assistants to support the Dayton VA Medical Center. The AMSA is a key administrative member of the patient care team and helps ensure timely scheduling, accurate patient information, responsive customer service, and efficient coordination of non-clinical patient-care activities. Required Qualifications

• Two to three years of relevant medical administrative/support experience, or certification from an accredited institution related to medical administration.
• Strong customer-service, communication, organization, and time-management skills.
• Ability to manage multiple priorities, scheduling tasks, follow-up actions, and deadlines in a healthcare environment.
• Comfort working with electronic health records, appointment scheduling systems, scanning, records management, and office equipment.
• Ability to speak, read, write, and understand English fluently and complete VA background, privacy, security, and mandatory training requirements.
• Prior VA, hospital, clinic, or medical-office experience is highly desirable.

• Perform front-desk, receptionist, and customer-service duties for one or more clinics or units.
• Schedule, reschedule, and coordinate patient appointments accurately; support access contingency plans when staffing or coverage changes.
• Manage non-clinical administrative tasks by tasking, tracking, and following actions from initiation through closure.
• Verify patient identity and update demographic, contact, insurance, and related administrative information.
• Screen telephone calls, determine the nature of requests, and provide or route information using privacy and clinic procedures.
• Review active/pending consults, recall lists, return-to-clinic lists, and related communications for accuracy and disposition.
• Participate in team huddles/meetings and maintain accurate electronic patient and administrative records.
• Guide Veterans to appropriate support services and maintain tact, confidentiality, and excellent customer service.

• Report on time and remain available for the full scheduled shift.
• Maintain accurate work, meet deadlines, and communicate barriers affecting patient access or scheduling.
• Comply with VA privacy, HIPAA, information-security, patient-safety, and records-management requirements; complete required VA training.

GD Resources LLC is an Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin,