Medical Support Assistant

Job Description

Job Description

Akicita Federal is hiring an Advanced Medical Support Assistant (AMSA) to deliver high-quality administrative and patient support services for the Dayton VA Medical Center in Dayton, Ohio. In this role, you will be a key part of the care team that helps veterans navigate their healthcare experience—scheduling, coordinating, and ensuring every interaction reflects the respect and efficiency our veterans deserve. If you thrive in a fast-paced clinical environment and are passionate about serving those who have served, we want to hear from you.

- Schedule and coordinate patient appointments, referrals, and follow-up visits using VA electronic health record systems

- Greet and check in veteran patients, verifying demographic and insurance information with accuracy and professionalism

- Manage clinic workload and appointment templates to optimize provider schedules and minimize wait times

- Process incoming correspondence, manage medical records requests, and maintain accurate patient data in administrative systems

- Communicate directly with veterans, families, and clinical staff to resolve scheduling conflicts, answer inquiries, and relay care instructions

- Support care team coordination by routing referrals, tracking consults, and following up on pending orders

- Adhere to VA privacy and security policies governing the handling of sensitive veteran health information

- Experience in medical or healthcare administrative support, scheduling, or patient services in a clinical environment

- Proficiency with electronic health record (EHR) or medical scheduling software

- Strong verbal and written communication skills with the ability to interact respectfully and effectively with patients and clinical staff

- Ability to pass a VA background investigation and personnel suitability review prior to starting work

- Ability to work on-site at the Dayton VA Medical Center in Dayton, Ohio

What sets candidates apart:

- Prior experience working in a VA Medical Center or other federal healthcare environment

- Familiarity with VA-specific systems such as VistA or CPRS

- Experience supporting high-volume clinical operations or multi-specialty care teams

- Knowledge of veteran-specific benefits, eligibility processes, or community care coordination

- Demonstrated ability to manage competing priorities with accuracy and composure in a busy patient-facing setting

About Akicita FederalAkicita Federal is a Native American-owned federal contractor delivering healthcare, clinical, IT, and program-support services across the Indian Health Service, the Department of Veterans Affairs, and other federal agencies. We hire the people who do the work — clinicians, analysts, engineers, support staff — and we treat them like the professionals they are.

Equal Opportunity EmployerAkicita Federal is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Akicita Federal complies with the Indian Preference provisions of the Indian Self-Determination and Education Assistance Act (P.L. 93-638) where applicable.