Support Specialist (Bilingual Mandarin)

Customer Support Specialist

HungerRush is a leading provider of integrated restaurant solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering, delivery, customer engagement, restaurant management, and payment processing features with flexible software designed to give operators of all sizes more insight into their customers, more control over their operations, and more power to profitably grow their business.

We are seeking friendly and motivated Customer Support Specialists to serve our customers and restaurant owners by providing assistance regarding account management or order inquiries. This could include changes to their account, minor updates to their menu, or inquiries about an order.

This is a 100% remote role.

Currently looking to fill our afternoon to evening shift.

Times in CST:

11:30-8pm, 12:30-9pm, 1:30-10pm, 2:30-11pm

Essential Responsibilities and Duties:

• Take inbound calls from either the customer or the restaurant.
• Make outbound calls to customers or restaurants to follow up on acknowledgement errors.
• Manage incoming tickets generated from email or text via CRM (customer relationship management portal).
• Return calls for any voicemails that a ticket is generated for.
• Minor troubleshooting product or service problems reported by the customer or the restaurant.
• Route calls / tickets to appropriate channels if necessary.
• Facilitate and document accurate correspondence between the restaurant and customers
• Miscellaneous clerical duties.

Qualifications:

• Education: Minimum High school diploma (or Equivalent)
• Experience: Fluent in English, Fluent in Mandarin, Must be available for evening and weekend shifts, Effective written and verbal communication skills, Strong critical thinking / problem solving skills, Efficient in operating a computer in a Windows based environment
• Call Center Experience a plus
• Food Industry Experience a plus
• Self-directed / self-motivated

This position is open to candidates who are authorized to work in the United States, without sponsorship, either now or in the future. At this time, and in the foreseeable future, HungerRush is not able to support assistance with additional visa sponsorship, regarding this specific position.

HungerRush is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.