Customer Solutions Representative

Job Title: Customer Solutions Representative
Job Overview:
Contemporary Staffing Solutions is seeking a Customer Solutions Representative to join our client to support daily customer interactions within a high volume contact center environment. This onsite role focuses on delivering dependable service, resolving customer needs efficiently, and maintaining accurate documentation across internal systems. The position offers hands on exposure to customer account management and utility related services while working closely with a collaborative team. Top performers may be considered for ongoing opportunities based on business needs, reliability, and performance.
Compensation:
$18.00 per hour
Work Schedule:
Monday through Friday, 8:00 AM to 6:00 PM EST
Training lasts approximately six weeks with required attendance. Training hours may begin at 7:00 AM or 8:00 AM depending on location.
Key Responsibilities of the Customer Solutions Representative:
• Deliver timely, professional customer support by handling inbound calls and completing outbound follow up as needed
• Resolve customer questions and concerns by actively listening, clarifying details, and applying sound judgment to identify appropriate solutions
• Navigate internal systems and reference tools to research account information and determine next steps
• Accurately document all customer interactions and actions taken within the customer information system
• Build working knowledge of applications, processes, and water utility services while contributing to a team oriented environment
Qualifications and Skills for the Customer Solutions Representative:
• High school diploma or state accepted equivalency certificate required
• Minimum of two years of customer service or related business experience
• Strong verbal and written communication skills with the ability to remain calm under pressure
• Proficiency with Microsoft Outlook, typing, and general computer navigation
• Availability to work scheduled onsite shifts within standard contact center hours
Why Join Us?
This role provides practical experience in a structured contact center setting where service quality and teamwork are valued. You will collaborate with peers and supervisors while developing problem solving and communication skills that support day to day operations. The position offers meaningful exposure to customer account support with potential for continued opportunities based on performance.
About Us:
Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp to hire, and direct hire staffing solutions. With decades of experience, we have grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting and Finance, Call Center and Office Support, Human Resources, Sales and Marketing, and Information Technology. Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com.