Front Office Lead

Description

Northeast Georgia ENT , an affiliate of SENTA Partners , since 1971 has been a trusted specialty healthcare provider in the Northeast Georgia community.


SENTA Partners is a leading Management Services Organization (MSO) specializing in providing comprehensive support to ENT and Allergy private practices. Our mission is to help people Breathe better, Hear better, Live better. At SENTA, we focus on the operational efficiencies and financial performance of our partner practices, allowing physicians to focus on delivering exceptional patient care. We are committed to fostering a collaborative and supportive work environment where our employees can thrive and grow.

Position Summary

We are seeking an organized and customer-focused Front Office Receptionist to oversee the daily operations of the front office at our ENT and Allergy private practice. The Front Office Receptionist will be responsible for ensuring excellent patient service, and maintaining efficient office operations. The ideal candidate will have strong leadership skills, excellent communication abilities, and a background in healthcare administration.

Key Responsibilities

• Oversee and manage the daily operations of the front office, including patient check-in and check-out, appointment scheduling, and handling patient inquiries.
• Supervise, train, and mentor front office staff, ensuring high levels of customer service and professionalism.
• Coordinate with medical and administrative staff to streamline patient flow and optimize office efficiency.
• Monitor and maintain the cleanliness and organization of the front office area.
• Handle patient concerns and complaints, providing appropriate resolutions and escalating issues as necessary.
• Ensure compliance with all practice policies and procedures, including HIPAA regulations and patient confidentiality.
• Manage the front office schedule, including staff assignments, breaks, and coverage.
• Assist with billing and insurance verification processes as needed.
• Maintain accurate and up-to-date patient records and documentation.
• Collaborate with the Practice Manager to implement process improvements and enhance patient satisfaction.
• Prepare and provide regular reports on front office activities, including patient volume, wait times, and other key metrics.

What We Offer

• Comprehensive Health Benefits (Medical, Dental, and Vision)
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short & Long Term Disability
• Holidays & Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Retirement Contribution Program - 401(K) Match

Requirements

Qualifications

• High school diploma or equivalent required
• Minimum of 3-5 years of experience in a medical office setting
• Strong understanding of medical office procedures, scheduling systems, and insurance processes.
• Excellent communication and interpersonal skills, with the ability to interact effectively with patients, staff, and healthcare providers.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Proficiency in medical office software and electronic health record (EHR) systems.
• Commitment to providing excellent patient service and maintaining a positive office environment.