Counter Clerk

Counter Clerk

The Counter Clerk performs a variety of functions related to the daily operation of the Print Shop.

Essential Functions:

• Greet customers and provide excellent customer service.
• Operate a cash register, answer the phone, and respond to customer e-mails.
• Monitor and provide assistance in the self-service area. This includes helping customers, refilling paper, changing toner cartridges, clearing jams, and refilling staplers/tape dispensers.
• Take, process, and price customer, reader, and University work orders.
• Properly track and deliver University work orders. Deposit cash bag and obtain change at the General Service Center.
• Operate numerous different copy/print machines & finishing equipment

Knowledge, Skills, And Abilities:

• Intermediate math skills and the ability to count change without a calculator.
• Basic knowledge and competency with Microsoft Office and Adobe products.
• Basic knowledge of computers and printing processes.
• Critical thinking and interpersonal skills.
• Ability to work effectively and efficiently in a diverse University environment.
• Excellent written, verbal, and time management skills.
• Ability to effectively communicate and respond both verbally and non-verbally to questions from University staff, students, and the general public.
• Ability to follow step-by-step instructions.

Work Environment, Hours, and Physical Demands

• Must be able to work at least 14 hours/week, with a minimum of 2 hours per shift. Operating hours are Mon-Fri, 8:00AM 5:00PM.
• Must be available to work during summer.
• Must be available to work during winter.
• Must be available to work on Fridays.
• This job operates in a retail print services environment and routinely uses standard office equipment.
• Ability to stand for the entire length of the shift and work in a crowded and noisy environment.
• Must be able to lift or carry office products and supplies, up to 50 pounds.
• Must be able to perform basic housekeeping functions, which includes breaking down boxes, sweeping, light vacuuming, and wiping down the front counter and self-service areas.
• Any employee not able to meet these requirements during their first year of employment will not be eligible to continue employment.

Must be a current matriculated SJSU student