Office Manager

Job Description

Job Description

Office Manager Liaison

East Arkansas Family Health Center, Inc.

Location: Osceola, Arkansas
Employment Type: Full-Time

East Arkansas Family Health Center is seeking a dedicated, organized, and motivated Office Manager Liaison to join our team at our Osceola, Arkansas location. This full-time position is responsible for coordinating the day-to-day operations of the health center in collaboration with the Chief Operating Officer, supervising staff, ensuring compliance with organizational policies and procedures, and supporting efficient patient care services.

The ideal candidate will possess strong leadership, communication, and organizational skills, with the ability to oversee daily operations, support employees, and maintain a positive and professional environment for patients and staff.

At East Arkansas Family Health Center, we believe health starts with caring—for our patients, our community, and our employees. You'll be part of a mission-driven organization dedicated to improving access to quality healthcare throughout Eastern Arkansas.

• Comprehensive Medical Coverage – Employee-only premium paid 100% by the organization

• Wellness Benefit Card that significantly reduces out-of-pocket medical and prescription costs

• Dental and Vision Insurance available

• Voluntary Benefits including Short-Term Disability, Long-Term Disability, Accident, Hospital Indemnity, and Critical Illness coverage

• Generous Paid Time Off

• 10 Paid Holidays, including your birthday

• Paid Sick Leave accruing at 8 hours per month

• Retirement Plan with up to 4% employer match after one year

• Company-Paid Continuing Education and Professional Development

• Collaborative and supportive team culture

• Mission-focused organization dedicated to serving the community

• Opportunity to make a meaningful impact on patient lives

• Coordinate daily operations of the satellite health center in collaboration with the Chief Operating Officer.

• Supervise and manage assigned employees, including staff who are co-managed with other departments.

• Conduct monthly front desk operational audits to ensure compliance with established policies and procedures and submit findings to the Chief Operating Officer.

• Ensure accurate daily cash drawer reconciliation, preparation of bank deposits, and timely submission of financial reports.

• Review patient financial accounts, verify balances, and assist staff and patients with billing questions.

• Complete employee performance evaluations, including probationary and annual evaluations, in coordination with appropriate department managers.

• Address employee performance concerns and implement disciplinary actions in accordance with organizational policies and procedures.

• Ensure consistent implementation of office policies, procedures, and operational standards.

• Address and resolve patient concerns promptly while maintaining professionalism and confidentiality.

• Monitor provider schedules and patient flow to support timely and efficient delivery of patient care.

• Coordinate the opening and closing of the health center.

• Ensure staff maintain accurate patient registration information, including insurance verification and required documentation.

• Conduct monthly staff meetings and submit meeting minutes and attendance records to the Chief Operating Officer.

• Review and submit employee time records on a biweekly basis.

• Provide training and guidance to new employees.

• Assist other departments and health center locations when staffing needs arise.

• Coordinate with outreach personnel to support community events, health fairs, and promotional activities.

• Attend and assist in organizing a minimum of three community events.

• Report operational concerns and issues to the Business Regional Manager and/or Chief Operating Officer in a timely manner.

• Participate in continuous quality improvement activities and ensure compliance with HIPAA, OSHA, and organizational safety and infection control policies.

• Perform other duties as assigned to support efficient health center operations.

• Knowledge of third-party billing.

• Ability to communicate effectively with individuals from all socioeconomic backgrounds.

• Knowledge of Federally Qualified Health Centers (FQHCs) and applicable Medicare regulations.

• Knowledge of CPT coding requirements.

• High school diploma or equivalent.

• One to two years of experience in general office procedures.

• Good typing skills.

• Legible handwriting.