Assistant Front Office Manager

Position Summary Responsible for overseeing the daily operations of the front desk; ensuring excellent guest service, smooth check‑in/check‑out processes, and efficient management of reservations and guest inquiries. This role includes supervising front desk staff, handling guest concerns, maintaining hotel policies, and optimizing front office operations to enhance overall guest satisfaction. This role will support the Front Office Manager. Essential Functions Oversee daily front desk operations including check‑ins, check‑outs, reservations and guest inquiries. Ensure all front desk procedures align with hotel policies and brand standards. Maintain accuracy with guest records, billing and payment processing. Oversee cash handling procedures, deposits and billing accuracy. Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction. Foster a positive work environment and promote teamwork among associates. Monitor staff performance and provide coaching and feedback. Recruit, train, schedule and supervise front desk associates. Address and resolve guest complaints and special requests promptly and professionally. Requirements Preferred: Bachelor’s degree in hospitality management or related field. 3–5 years of experience in front desk or hotel operations, with at least 1–3 years in a supervisory role. Experience with property management systems and hotel reservation software preferred. Excellent customer service and conflict resolution abilities. Strong leadership, communication and problem‑solving skills. Ability to work flexible hours, including weekends and holidays. Compensation $54,000 - $58,000 Equal Opportunity Employer Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. #J-18808-Ljbffr BENCHMARK