Field Account Manager

Field Account ManagerLucky Lincoln Gaming isn't your typical route gaming operator. We're scaling fast across Illinois, and the field is where our growth is won or lost. The Field Account Manager is a front-line owner of partner success, revenue retention, and in-location execution across a high-impact portfolio of gaming locations.This is not a support role. It's a field leadership seat with real responsibility, visibility, and upside.In addition to a base salary and benefits package, this position is also eligible to participate in our incentive program with uncapped commission potential.The RoleYou'll own a portfolio of 20+ gaming locations representing approximately $10MM in annual revenue. You'll be the first call for location owners, responsible for partner satisfaction, account retention, and helping stores grow. You'll bring our brand to life inside each location, execute marketing and promotional programs, drive new sales, and ensure every site performs to standard.This role sits at the intersection of sales, marketing, account management, and field operations. You'll be out in the field, responding to issues, supporting service needs, building trust, and driving results.Local to Lake County, Illinois is highly preferred.What You'll DoOwn relationships with assigned locations and serve as the primary point of contact for our location ownersIncrease district revenue through new sales and local partnershipsDrive account retention, contract extensions, and support new sales by strengthening partner relationships and identifying growth opportunitiesSupport location owner store growth through promotions, layout recommendations, and player engagement strategiesExecute in-location marketing for installs, grand openings, promotions, and ongoing player engagementAct as first responder for service-related issues, including machine performance concerns, escalations, and urgent location needsPerform minor service repairs and basic troubleshooting on machines when needed to protect uptime and player experienceCoordinate with Operations and Service teams to resolve complex or escalated machine issues quicklyIdentify revenue and performance opportunities using dashboards, reports, and field observationRequirements1–4 years in field marketing, account management, sales, or customer-facing rolesExperience owning a book of business with revenue accountabilityStrong relationship builder and hands-on problem solver who becomes a trusted partner to location ownersData-aware and comfortable using dashboards and CRM toolsFamiliar with Illinois gaming environments or eager to learn quicklyEnergized by field work and frequent local travelWhy Lucky LincolnReal ownership over a meaningful revenue portfolioDirect impact on partner growth, satisfaction, and retentionHigh-visibility role inside a fast-scaling route gaming platformAutonomy to run your territory like a businessOpportunity to grow into senior field, sales, or regional leadership rolesCompensation tied to performance and impact