Scheduling Coordinator

Job Description

Job Description

Description:

Job Title: Scheduling Coordinator Green Hills Dental is a privately held practice that is seeking a skilled and motivated Scheduling Coordinator to join our team. As a Scheduling Coordinator, you will work closely with our Office Manager, dentists and other team members to provide exceptional dental care to our patients.

Scheduling coordinator:

• Develops and maintains doctor/hygienist schedule to meet practice goals
• Responsible for answering incoming calls to include new patient calls, emergencies, scheduling patient appointments, requesting records and follow-up
• Manage unscheduled list, asap list, treatment list, to ensure patients follow through to meet scheduled goals
• Greeting and check patients in and out for and after treatment and updating patient information
• Responsible for answering phone calls and addressing patient questions and concerns
• Educate and consult patients discussing treatment needs and present treatment plans
• Document patient dental treatments and financial transactions, to include signing of financial arrangements, prepayments for large cases, financing and charges collections
• Post patient payments to patient ledger
• Follows office procedures for patient referrals
• Respond to doctor, patient and employee concerns and inquiries and seek assistance when necessary
• General office duties and other duties required
• Scan all patient communication into patient chart
• Call unconfirmed patients for following days appointments
• Give each patient an appointment card
• Send out New Patient “Welcome Email” that includes new patient paperwork link
• Enter new patient paperwork into practice management software (Dentrix)
• Work closely with the insurance coordinator on any changes to existing insurance or new patients
• Update patient files
• Notify the office of any changes to the schedule
• Perform general office duties
• Participating in and contributing to monthly team meetings
• Contribute to the cleanliness of office

Benefits

• 401(k)
• Health insurance
• Vision insurance
• Life Insurance
• Paid time off
• Paid holidays
• Bonus structure

Requirements

• High school diploma or equivalent (Required)
• Experience in a dental front desk role (Required)
• Knowledge of Dentrix Software (Preferred)
• Strong multi-tasking and organizational skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment