Area Customer Service Coordinator

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.
Job Title: Area Customer Service Coordinator
Location: Seattle, WA (Onsite)
Duration: 12+ Months (Temp to Perm)
Monday through Friday, hours vary between business hours. 8 hour shifts between hours of 6 am - 6 pm

Driving: No driving is required as part of the position. If converted to a permanent role, the associate would need reliable transportation to travel to and from assigned customer locations, as work assignments and coverage needs may change throughout the day.

Under the direction of the Enterprise Services Manager (ESM) or Area Operations Manager (AOM), supports daily operations, implementations, expansions, and administration of managed services accounts across multiple customer locations in the Seattle, Bellevue, and Everett areas. Provides customer support and performs a variety of on-site operational and administrative duties based on customer requirements. Travels between assigned locations to maintain service continuity and provide coverage as needed.

Responsibilities

• Support daily operations and contracted services across multiple customer accounts within the assigned geographical area.
• Provide reception and front desk coverage, mail and package processing, print and copy support, administrative assistance, data entry, and document handling.
• Assist management with process improvements, procedural testing, validation, and compliance with operational best practices.
• Support the implementation of new customer accounts and service expansions.
• Assist with onboarding new team members and cross-training colleagues.
• Develop, maintain, and routinely inspect site procedure guides for accuracy and compliance.
• Maintain knowledge of contracted services and account service delivery requirements.
• Conduct daily visual inspections of site services and ensure compliance with customer and workplace safety requirements.
• Collect customer feedback and provide recommendations to improve the customer experience.
• Cover onsite personnel and site management during absences, vacations, training, and other operational needs.
• Perform and support services across multiple customer locations, traveling between accounts as required.
• Maintain a customer-focused environment and promote customer satisfaction through end-user engagement.
• Respond promptly to customer and end-user communications, resolve issues, and escalate concerns to the ESM/AOM through resolution.
• Collect operational data and assist with monthly operations reviews using the required tools and methods.
• Maintain accurate monthly expense reports and follow proper coding and submission procedures.
• Perform other duties as assigned.

Requirements

• High school diploma and at least 12 months of related work experience; post-high-school education is encouraged and preferred.
• Strong customer service, client-facing, oral communication, and interpersonal skills.
• Working knowledge of account services and the ability to coordinate job scheduling.
• Intermediate proficiency with Microsoft applications, computers, file folder management, and navigating network production folders.
• Ability to understand written and verbal instructions, communicate requirements to site resources, resolve customer issues, troubleshoot problems, and coordinate resolutions.
• Ability to work independently and in a team while maintaining positive, productive relationships with coworkers.
• Strong organizational skills, adaptability, flexibility, motivation, commitment to tasks, and a sense of urgency.
• Basic mathematical skills and sound judgment when making decisions and solving problems.
• Ability to perform repetitive tasks according to established procedures, sequences, and quality standards.
• Ability to work at different locations in one day and cover accounts approximately 40-50 miles apart.
• Reliable transportation may be required to travel between assigned customer locations; a valid, violation-free driver's license and minimum auto insurance coverage may be required under company policy.
• Ability to maintain accurate monthly expense reports and submit expenses promptly using the correct coding requirements.
• Ability to stand, walk, bend, reach, stretch, climb, and perform other physical activities as needed.
• Ability to lift or move items weighing up to 50 lbs. and push or pull wheeled machines that may weigh up to 400 lbs. when required for repairs or relocation.
• Ability to walk between buildings and travel locally between customer sites.
• Moderate dexterity and regular use of a calculator, keyboard, hand tools, and eye-hand coordination; close vision is required.
• Ability to work in office or warehouse environments with adequate lighting and ventilation and normal temperature and noise levels; working conditions may occasionally involve minor cuts.
• Flexibility to work varying schedules. Most assignments are Monday through Friday, 8:00 AM-5:00 PM, but some locations may require early starts as early as 6:00 AM, work until 7:00 PM or later, weekends, or other varying hours.
• Willingness to accept alternate worksite assignments that may involve longer commute times or different modes of transportation.
• Business casual attire required. Closed-toe shoes must be worn; jeans are not permitted. Polo shirts or similar professional attire are preferred.
• Previous experience in mailroom operations, print services, reception, or office administration is preferred but not required.
• No specialized equipment experience is required.

Metasys Technologies/NVISH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.