IT Support Associate

The IT team is actively looking for an LIS Support Specialist to help scientists utilize state‑of‑the‑art technology solutions to acquire, process, and manage their data. This role supports lab‑based instrument controller PCs, instrument software, scientific applications, and related tools. What You’ll Be Doing In this role, you will help maintain and troubleshoot lab‑based instrument controller PCs, instrument software, scientific applications, and related tools. You will work closely with scientists at 201 Brookline Avenue and collaborate with IT Infrastructure, IT Operations/End User Services, and Lab Operations/Facilities to address technical issues and enable day‑to‑day lab operations across Verve’s Research and QC labs. How You’ll Succeed Provide technical support for GxP and non‑GxP scientific users, including troubleshooting, system administration, reporting, development, and implementation. Work jointly with scientists and IT colleagues to evaluate, implement, and maintain systems that improve processes, streamline workflows, and increase lab productivity. Help implement and administer new technologies, including GxP and non‑GxP lab systems. Assist with creation of technical work instructions and related documentation. Maintain and troubleshoot lab instruments and software such as Agilent, Chemstation, MiSeq, Sartorius, Sciex Analyst, Bruker, MassLynx, and Waters Empower. What You Should Bring 2+ years of relevant experience, preferably within pharma/biotech. Flexibility and teamwork with excellent interpersonal, communication, problem‑solving, and documentation skills. Ability to manage multiple tasks and priorities while applying sound judgment and strong problem‑solving skills. Familiarity with lab instruments and software such as Agilent Chemstation, Sciex Analyst, MassLynx, Bruker, Waters Empower, sequencers, ELNs, LIMS, and SDMS. Exposure to system administration tasks within platforms such as LIMS, ELNs, or chromatography data systems is a plus. Exposure to GxP environments and familiarity with 21 CFR Part 11, change controls, and computer system validation is a plus. Your Basic Requirements Minimum of a high school diploma or equivalent. 1+ year of relevant experience, preferably within pharma/biotech. Experience with tools such as VB, XML, ColdFusion, Java, SQL, Toad, APIs, or software integration tools is a plus. Qualified applicants must be authorized to work in the United States on a full‑time basis. Lilly will not provide visa sponsorship for this role. Additional Information Position may require 25% travel. Position is located at Verve Fenway in Boston, Massachusetts and requires on‑site work. Compensation and Benefits Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is $71,250 – $167,200. Full‑time employees are also eligible for a company bonus. Lilly offers a comprehensive benefit program, including 401(k) participation, pension, vacation benefits, medical, dental, vision, prescription drug benefits, flexible spending accounts, life insurance, leave of absence benefits, and well‑being benefits such as an employee assistance program, fitness benefits, and employee clubs. Lilly is proud to be an EEO employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status. #J-18808-Ljbffr