Specialist, Customer Solutions

Job Description The Customer Solutions Specialist (CSS) is a key member of the Access and Reimbursement team within AbbVie Patient Services. The CSS calls on HCP offices in their assigned territory to represent and serve as a subject matter expert on AbbVie’s in‑office portals and access‑related solutions. The CSS also partners closely with other AbbVie field stakeholders to offer the right solutions to offices that create the best possible patient prescription experience. Responsibilities Understand HCP office process and offer electronic solutions that will improve the patient Rx experience. Thoroughly understand and represent AbbVie’s HCP‑facing portals and other electronic solutions serving as a subject matter expert. Partner with AbbVie field teams to implement and offer solutions to HCPs in assigned territory. Work with an HCP office, evaluate and diagnose areas of delay and disruption that may occur for patients in their Rx experience to determine if an AbbVie digital solution may be helpful for the patient. Develop relationships with HCP offices using a portal/solution and provide regular updates on new functionality matching new or unused features with patient needs. Communicate with AbbVie field teams in a compliant manner. Qualifications Bachelor’s degree preferred or relevant and equivalent industry experience. Minimum two (2) years experience working with drugs requiring prior authorization and use of specialty pharmacies for prescriptions. Strong understanding of drug acquisition and dispensing in the immunology specialty biologics space (Buy and Bill, Specialty Pharmacies, Specialty Distributors, etc.). Excellent territory and account management skills. Prior health‑care sales experience or experience working in a health‑care environment preferred. Valid driver’s license and ability to qualify for and maintain a fleet vehicle. Demonstrated ability to partner cross‑functionally, leveraging aligned interests to drive results. Knowledge of regulations and compliance requirements affecting prescribing pharmaceuticals. Demonstrated ability to uncover patient needs indirectly through dialogue and querying of healthcare providers. Demonstrated ability to map and understand internal processes. Use information gathered to think strategically and handle complex HCP settings. Strong communication and interpersonal skills. Demonstrated ability to influence others, including internal peers, through knowledge. Strong computer aptitude, including understanding of Windows and internet browsers. Driving a personal auto or company car or truck, or powered material‑handling equipment. Ability to pass a pre‑employment drug screening test and meet safe driving requirements. Benefits Comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k). Eligibility to participate in short‑term incentive programs. Equal Employment Opportunity AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: #J-18808-Ljbffr