Client Human Resources Business Partner II

ADP is hiring a Client Human Resources Business Partner II. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world‑class service guidelines to help you achieve success, growth, and continued learning? Are you looking for an inclusive environment with a culture of collaboration and belonging? If so, this may be an opportunity for you. Read on and decide for yourself. In this role, you’ll be a trusted advisor to our clients, using your HR experience, ADP product expertise, and consulting skills to solve their most critical business challenges. You carry the weight of ADP’s service reputation and client satisfaction in your hands. The nature of what you do every day will not change -- your #1 goal is to help clients. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you’ll receive, which will keep things interesting, and our top‑ranked training will help to set you up for success! To thrive in this role, you must be comfortable building relationships with external clients and internal partners. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion. Ready to #MakeYourMark? Apply now! To learn more about Client Services at ADP watch here: WHAT YOU'LL DO: What you can expect on a typical day: Research, Troubleshoot, and Resolve You will serve as an HR expert to ADP’s largest clients and support ADP’s most complex products/technologies. You will solve client problems -- taking a broad perspective to identify solutions. You will work independently to resolve issues. You will also work proactively with clients to provide information, best practices, and training on ADP solutions. Communicate and Exceed Client Expectations You will use your strong interpersonal skills, HR, and ADP product knowledge to communicate with clients and resolve issues. You will set priorities, organize your day, multi‑task, change direction, and provide prompt follow‑up. You will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP’s core value of Integrity is Everything. Provide Recommendations and Educate You will interpret internal or external business issues and recommend solutions/best practices to ADP leadership and clients. You will share knowledge and best practices with less experienced Consultants and Specialists at ADP. TO SUCCEED IN THIS ROLE: At least 3‑5 years of professional consulting experience or equivalent experience as a practitioner in a systems‑related organization At least 3‑5 years of experience in a customer service or human resources environment, with proven ability to produce positive results A college degree is great but not required. What’s more important is having the skills to do the job. If you don’t have a college degree, other acceptable experiences could include: Experience noted above, OR Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem‑solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact. BONUS POINTS FOR THESE Current/prior account management experience highly preferred, preferably with a large book of business Workforce Now and Henry experience highly preferred HR/Payroll/Benefits experience highly preferred Ability to function well and thrive in a matrix‑leadership environment (leading/influencing direct team members) HR Certification or willing to pursue in the first year #LI-IB1 #LI-HYBRID A little about ADP: We are a comprehensive global provider of cloud‑based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down‑to‑earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We’ve received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP’s culture and our full set of values. #J-18808-Ljbffr