Account Manager
Full-time
Business Needs Inc
Job Title: Account Manager
Job Type: Full - Time (Onsite)
Location: Palm Beach Gardens , FL
Key Responsibilities:
- Client Relationship Management: Manage and maintain a defined book of business (approx. 250 300 accounts) through routine outreach and engagement. Serve as the primary point of contact for escalations, issue resolution, and client planning.
- Proactive Outreach & Growth: Conduct proactive outreach to address volume drops, improve engagement, and drive retention. Identify growth opportunities, execute upsell motions aligned with measurable targets, promote monthly campaigns, and reactivate dormant accounts.
- Training & Enablement: Lead client training sessions and support go-live calls for new accounts or service changes. Participate in ongoing training until all role proficiencies are met.
- Operational Coordination: Partner cross-functionally with QA, Logistics, and Salesforce teams to deliver seamless client experiences. Document client interactions and resolutions in Salesforce in real time.
- Mentorship & Leadership: Support and mentor Associate Account Managers and Service Delivery Coordinators. Act as a trusted advisor, operating with high emotional intelligence, adaptability, and foresight.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field (or equivalent practical experience).
- 3+ years of B2B Account Management or Client Success experience managing a high-volume book of business (200+ accounts).
- Hands-on proficiency with Salesforce (or equivalent CRM) for account management and tracking.
- Demonstrated track record of meeting retention targets, driving account growth/upsells, and handling escalations.
- Experience conducting client presentations, training sessions, and go-live calls.
- Strong cross-functional collaboration skills (working with operational, QA, or logistics teams).
Vacancy posted 2 days ago
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