PATIENT FLOW MANAGER, HOSPITAL

Job Summary The Patient Flow Manager is responsible for effective leadership and daily operations of patient transport and constant observer/patient sitter services within a fast‑paced hospital setting. This role ensures safe, efficient patient movement and coverage while maintaining high standards of service, compliance, and team engagement. Key Responsibilities Lead, coach, and supervise Patient Flow Coordinators, Transporters, Dispatchers, and Sitters to ensure efficient and timely patient flow. Apply and reinforce best practices related to patient transport, infection control, and proper body mechanics. Develop, explain, and monitor dispatcher logic and transporter workflows to optimize service delivery. Coordinate patient transportation and sitter services with nursing units and ancillary departments; develop and maintain service agreements as needed. Ensure full compliance with all applicable regulatory and accreditation standards, including Federal and State regulations, Joint Commission, OSHA, and CDC guidelines. Oversee onboarding, orientation, training, and ongoing development for all staff levels. Partner with the Unit Director to support financial objectives, manage labor and expenses, and keep operations within budget. Analyze operational data to identify trends, improve workflows, and enhance patient, staff, and client satisfaction. Perform additional duties as assigned to support departmental and organizational goals. Qualifications Prior management or supervisory experience, preferably in a hospital or healthcare-related environment. Experience supporting patient or resident care strongly preferred. Strong analytical skills with the ability to interpret operational and statistical data to drive improvements. Demonstrated ability to lead diverse teams in a fast‑paced, high‑volume environment. Effective communication, organizational, and problem‑solving skills. Basic computer proficiency in a Windows‑based environment, with the ability to troubleshoot software or system issues and coordinate internal or external resolution. Benefits Medical Dental Vision Life Insurance/AD Disability Insurance Retirement Plan Paid Time Off Paid Parental Leave Holiday Time Off (varies by site/state) Personal Leave Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Screening and Background Checks Certain positions may require Florida Level 2 background screening. Details can be found at Equal Employment Opportunity Statement Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Application Information Applications are accepted on an ongoing basis. Req ID: 1543477. #J-18808-Ljbffr TouchPoint Support Services