Sales Representative

Sales Representative

The Soccer Factory & Gear Team Apparel

Position Summary

The Soccer Factory and Gear Team Apparel are seeking a driven, professional, and relationship-focused Sales Representative to join our growing organization.

This role is responsible for generating new business, developing and maintaining customer relationships, and driving revenue across our apparel, uniforms, equipment, and custom merchandise offerings. The Sales Representative will work closely with teams, clubs, schools, businesses, organizations, coaches, directors, and other decision-makers to identify their needs and provide effective, customized solutions.

The successful candidate will take ownership of the sales process from initial prospecting and customer engagement through quoting, order coordination, and post-sale follow-up. This position requires strong communication skills, consistent follow-through, attention to detail, and the ability to manage multiple opportunities in a fast-paced environment.

We are looking for a motivated sales professional who is accountable, customer-focused, and committed to building long-term relationships while consistently achieving sales objectives.

Key Responsibilities

Business Development & Sales

• Proactively generate new business through outbound calls, email outreach, referrals, networking, and other prospecting activities.

• Identify and develop opportunities with teams, clubs, leagues, schools, businesses, organizations, coaches, directors, and other prospective customers.

• Respond promptly and professionally to inbound sales inquiries and work to convert qualified leads into customers.

• Build relationships with key decision-makers and identify opportunities to expand business within prospective and existing accounts.

• Maintain consistent and strategic follow-up throughout the sales cycle.

• Develop and maintain a healthy pipeline of qualified sales opportunities.

• Meet or exceed established sales, revenue, and performance objectives.

• Maintain a strong understanding of company products, services, capabilities, and value propositions.

Customer & Account Management

• Develop and maintain strong, long-term customer relationships through responsive, professional, and solution-oriented service.

• Serve as the primary point of contact for assigned customers and accounts.

• Gain a clear understanding of each customer's objectives, budget, product requirements, timelines, and expectations.

• Recommend products and solutions that best align with the customer's needs.

• Provide clear and consistent communication throughout the artwork, approval, ordering, production, and delivery process.

• Conduct post-order follow-up to ensure customer satisfaction and identify additional sales opportunities.

• Strengthen customer retention by developing repeat, referral, seasonal, and recurring business.

Quotes, Orders & Sales Coordination

• Prepare accurate and professional quotes, proposals, and order information.

• Gather and verify all customer information required to successfully move orders into production.

• Confirm product selections, quantities, sizing, customization requirements, pricing, artwork, and delivery expectations.

• Secure required customer approvals and payments in accordance with company procedures.

• Coordinate effectively with artwork, customer service, production, purchasing, and other internal departments.

• Monitor active orders and proactively communicate relevant updates, changes, or potential delays to customers.

• Address customer questions and concerns professionally while working with internal teams to develop timely solutions.

• Maintain accurate and organized documentation of customer communication, quotes, opportunities, and orders.

Account Development & Revenue Growth

• Identify opportunities to increase revenue within existing accounts through additional products, programs, and services.

• Introduce customers to the full range of solutions available through The Soccer Factory and Gear Team Apparel.

• Pursue larger-scale opportunities with clubs, schools, organizations, businesses, tournaments, leagues, and other institutional customers.

• Build relationships that lead to recurring seasonal, annual, and long-term business.

• Re-engage previous and inactive customers to identify new sales opportunities.

• Consistently look for opportunities to increase account value, customer retention, and overall sales volume.

Performance Expectations

Sales Representatives are expected to:

• Consistently maintain a high level of prospecting, customer outreach, and follow-up activity.

• Meet or exceed established sales and revenue goals.

• Maintain an accurate, organized, and active sales pipeline.

• Respond to customers promptly and professionally.

• Demonstrate strong ownership and accountability throughout the sales and order process.

• Follow established company procedures, sales processes, and operational standards.

• Communicate effectively and professionally with customers and internal team members.

• Provide accurate information and establish clear, realistic expectations regarding pricing, production, and delivery.

• Proactively identify opportunities to develop new business and expand existing accounts.

• Represent The Soccer Factory and Gear Team Apparel with professionalism, integrity, and a customer-first mindset.

Qualifications

• Previous experience in sales, business development, account management, or customer service is preferred.

• Strong verbal and written communication skills.

• Proven ability or willingness to prospect, make outbound calls, and initiate conversations with potential customers.

• Excellent follow-up, organizational, and time-management skills.

• Ability to manage multiple accounts, opportunities, quotes, orders, and deadlines simultaneously.

• Self-motivated, goal-oriented, and comfortable working toward measurable sales targets.

• Strong attention to detail and commitment to accuracy.

• Ability to build and maintain professional relationships with customers, colleagues, and business partners.

• Comfortable working in a fast-paced, results-oriented environment.

• Proficiency with basic business technology and the ability to learn company sales and order-management systems.

• Experience within team sports, soccer, sporting goods, apparel, uniforms, promotional products, printing, or customization is preferred but not required.

Ideal Candidate Profile

The ideal candidate is a proactive and results-oriented sales professional who:

• Demonstrates a strong desire to grow revenue and develop new business.

• Builds trust and credibility with customers through professionalism and consistent communication.

• Takes initiative and actively creates sales opportunities.

• Is comfortable prospecting, following up, and asking for the business.

• Maintains a high level of organization and follows through on commitments.

• Communicates clearly, confidently, and professionally.

• Takes ownership of challenges and works collaboratively to develop solutions.

• Understands the importance of customer retention and long-term account development.

• Is coachable, adaptable, and committed to learning the company's products, services, systems, and sales processes.

• Works effectively both independently and as part of a collaborative team.

• Holds themselves accountable for achieving individual and company objectives.

About The Soccer Factory & Gear Team Apparel

The Soccer Factory and Gear Team Apparel provide comprehensive uniform, apparel, equipment, and custom merchandise solutions for teams, clubs, schools, organizations, businesses, and individual customers.

We are committed to making the ordering process efficient and dependable while delivering quality products, responsive service, and exceptional value. Our business is built on strong customer relationships, effective communication, attention to detail, and consistent execution.

Measures of Success

Success in this position is measured by the ability to consistently generate new sales opportunities, convert prospects into customers, achieve revenue objectives, grow existing accounts, and develop lasting customer relationships.

A successful Sales Representative takes ownership of their business, maintains a strong and active sales pipeline, delivers a high level of customer service, and consistently looks for opportunities to contribute to the continued growth of The Soccer Factory and Gear Team Apparel.