Medical Administrative Assistant

Summary


Who We Are:


LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to "improve the health of people in the communities we serve." Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care.

About the Role:

• Performs a variety of administrative and clerical duties to proactively identify and respond to the needs of the patients, medical office staff, and physicians.

KEY RESPONSIBILITIES:

• Places, receives and screens telephone calls; determines nature of call and provides general information, referring more complex calls to other team members.
• Greets, screens and directs visitors, patients, sales representatives, etc.
• Schedules appointments, maintains calendars, arranges meetings and conferences, and makes travel arrangements.
• Services the needs of patients in the Medical Office.
• Schedules patient appointments, may post surgeries, etc.
• Performs pre-registration or registration by interviewing patient and obtaining relevant information e. g. personal demographics and health insurance information.
• Obtains necessary authorizations.
• May assist patients in examination room when needed.
• May collect copays.
• Opens, sorts and distributes incoming mail; answers routine correspondence independently.
• Maintains office supplies; prepares inventory and purchase orders.
• Participates in special projects as needed.
• Optimizes facility and professional charge entry and subsequent collections for all services provided.

REQUIREMENTS;

• Education: HS Diploma/GED preferred
• Experience: 3-5 years of experience in a high volume call center environment, customer service experience and good organizational skills

Salary range: $18 to $22/hour based on years of experience and internal equity

Additional Information



What We Offer:


Impact: Join a team that values innovation and outcomes, delivering life-saving care to our youngest and most vulnerable patients.


Growth : Opportunities for professional development, including tuition reimbursement and developing foundational skills for neonatal critical care leadership and advanced certification.


Support: A culture of collaboration with resources like unit-based practice councils and advanced clinical education support - improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license.


Benefits : Competitive compensation (additional compensation such as overtime, shift differentials, premium pay, and bonuses may apply depending on job), comprehensive health plans, free parking, and wellness programs.



Why LifeBridge Health?


With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in the Baltimore region: Sinai Hospital of Baltimore, Grace Medical Center, Northwest Hospital, Carroll Hospital, and Levindale Hebrew Geriatric Center and Hospital.


Our organization thrives on a culture of CARE BRAVELY-where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare.


LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.