HOTEL OPERATIONS MANAGER

Operations Manager

The Operations Manager is responsible for overseeing guest service, rooms and maintenance in order to maximize guest satisfaction and for the strategic development of the property. The Operations Manager is responsible for the day-to-day operational running of the hotel alongside the General Manager and will act as the main contact for the location in the General Manager's absence.

Essential duties and responsibilities include but are not limited to:

• Ensure each department delivers a consistently high level of guest service.
• Plan and direct main hotel operations including quality checks, standards, cleanliness and guest satisfaction of the property interior and exterior.
• Promote a culture of excellence by following practices set forth in the Kinseth Mission Statement and Values as well as the KHC Employee Handbook. These include but are not limited to dress code, safety, performance standards, and professional image.
• Maintain effective cost control in all areas, while maximizing profit through consistent service delivery.
• Manages the reservation system including inventory, rates, data base, system security, reservations, advance payments, group reservations, VIP special services, pre-blocking rooms, close out dates, communication of fill dates and system backup.
• Knows, adheres to and trains staff on cash and credit card handling procedures. Responsible for maintaining low balances in both Accounts Receivable and Accounts Payable for the hotel.
• Ensure consistent adherence to all Federal, State, Company and Brand SOPs by conducting regular property inspections of both public areas and the guest rooms, fire walks, and the exterior of the property.
• Carry out Manager on Duty shifts as required.
• Developing and implementing strategies that will ensure a positive experience that exceeds guest expectations.
• Conduct daily meetings to ensure all departments are able to carry out their duties.
• Contact prospective clients via cold calls and/or email to bring in revenue at the local level while working with the corporate office to maximize revenue through existing client relationships.
• All other duties as assigned by the General Manager and Director of Operations.

Responsible for following all KHC policies and procedures as set forth in the KHC handbook and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

Directly supervises 1-15 hotel employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; monitoring work performance; rewarding and disciplining employees; addressing complaints and resolving problems. Works in conjunction with the General Manager and Director of Operations.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries.

While performing the duties of this job, the employee is regularly required to stand; use hands to handle, grasp or type; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, bend or twist; smell; and to push, pull or lift over 10 pounds. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.