Carrier Operations Specialist (Drayage)

Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Compensation for this role is 45000-50000 The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.

As a Specialist, Carrier Procurement - Drayage at RXO , you will source, negotiate, and secure drayage carriers to move freight in a timely and cost-effective manner, with a focus on port and rail operations, container visibility, and service execution.

What your day-to-day will look like:

• Build and maintain strong relationships with core drayage carriers, negotiating and securing capacity for port and rail moves
• Manage container lifecycle from port/rail pickup through final delivery, ensuring timely and efficient execution
• Maintain continuous communication with carriers, terminals, rails, and internal teams to ensure high-quality freight movement
• Proactively monitor and communicate updates on delays, port congestion, rail availability, equipment issues, or other service impacts
• Coordinate pickup and delivery appointments, considering key factors such as port cutoffs, free time, demurrage, detention, traffic, and terminal conditions
• Ensure compliance with drayage-specific requirements including chassis usage, container return timelines, and accessorial management (detention, demurrage, storage)
• Follow established procedures for high-value shipments (HVS) and high-risk cargo (HRC) to protect shipment integrity and uphold the RXO brand
• Accurately maintain and update load and container details within RXO systems, ensuring visibility and data accuracy
• Research and develop new drayage carrier partnerships, including cold outreach and onboarding
• Track and validate carrier billing, including accessorial charges, to ensure accuracy and alignment with agreed terms

At a minimum, you'll need:

• 1 year of procurement experience

It'd be great if you also have:

• Bachelor's degree or equivalent related work or military experience
• 1+ year of transportation experience, preferably in drayage or intermodal
• 2+ years of sales or customer service experience
• Familiarity with port and rail operations, including container tracking, chassis management, and accessorials
• The ability to exercise judgment and discretion while functioning independently within authorized limits

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

• Competitive pay

• Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave

• 401(k) retirement plan with up to 5% company match

• Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity

• Employee Assistance Program (EAP)

• Tuition reimbursement, adoption assistance

• Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account

• Health Reimbursement Arrangement

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.