Spa Wellness Advisor Guest Experience

Job Description

Job Description

Benefits:

• Bonus based on performance
• Training & development
• Wellness resources
• Employee discounts
• Opportunity for advancement
• Paid time off

At City Cave Spa, our mission is simple: to give life back to humanity.

We are seeking a Wellness Advisor (Guest Experience & Sales) to become the welcoming face of our spa and guide guests toward building a consistent wellness routine through Float Therapy, Infrared Sauna, and Massage.

We are currently hiring for both full-time and part-time positions , with opportunities for growth, performance-based earnings, and a strong team culture.

This role blends guest experience with wellness guidance in a premium spa environment, where every interaction is an opportunity to build trust, create a memorable experience, and support guests in prioritizing their wellbeing.

What Youll Do Welcome guests warmly and create an elevated spa experience from arrival to departure
Learn each guests goals and guide them toward the best next step in their wellness journey
Educate guests on the benefits of Float Therapy, Infrared Sauna, and Massage
Guide guests toward the best next step in their wellness journey including rebookings, Foundation Packs , packages, or memberships
Manage front desk operations including guest check in, booking appointments, and answering calls
Maintain smooth guest flow between services during busy periods
Encourage satisfied guests to share their experience through Google reviews
Maintain a polished, guest ready spa environment
Support spa promotions, events, and community outreach initiatives

What Were Looking For This role is ideal for someone who enjoys talking with people throughout the day and helping them build healthy routines .

Successful candidates often come from:
Boutique fitness studios
Wellness studios
Spa or med spa environments
Hospitality or guest experience roles

Were looking for someone who:
Has 12+ years experience preferred in a guest facing role
Is comfortable recommending services and guiding guests toward wellness packages, memberships, or rebookings
Communicates confidently and builds trust quickly with guests
Thrives in a fast paced guest environment
Is organized, reliable, and detail oriented
Has a genuine interest in wellness and helping people feel better
Is available to work a mix of morning and evening shifts, including weekends

Compensation and Benefits $1822 hourly base pay
Commission paid on every package and membership sale
Performance bonuses tied to spa results
Paid Time Off (PTO) for full-time team members
Free and discounted Float Therapy, Infrared Sauna, and Massage
A supportive team culture focused on coaching and development
Opportunity to grow with a premium wellness brand

High performing advisors typically earn additional income through commissions and bonuses as they become confident guiding guests toward the next step in their wellness journey.

Schedule Our spa operates between 9:00am and 9:30pm depending on the day .

Shifts include a mix of morning, mid day, and evening coverage , with consistent weekly schedules once assigned.

Both full time and part time positions are available.

Weekend availability is required.

Important to Know This is an active, guest-facing role in a fast-paced spa environment. Youll be welcoming guests, managing bookings, and confidently recommending services throughout the day.