OPERATIONS MANAGER

Operations ManagerCrunch Fitness - we are a state-of-the-art gym with locations throughout the United States, with cities that include New York, Miami, Los Angeles, San Diego and the San Francisco Bay Area. The Crunch Fitness brand was built on the ability to fuse fitness with entertainment by creating cutting edge group fitness classes that make our gyms unique, fun and exciting places to sweat! It's our classes that cultivate a gym community, drive the member experience and separate us from the competition. We are looking for an Operations Manager to join our team.Benefits/ Perks:Great facilities with functional training areas, premier strength equipment, top-of-the-line cardio equipment and moreCompetitive compensation plan plus Bonus potentialComplimentary CPR/AED Re-certificationsBenefits including group health insurance, disability insurance, life insurance, time-off benefits like vacation and holidays, and othersComplimentary Crunch gym membershipDiscounts on services, products, and much more!Duties and Responsibilities include but not limited to:Hiring, scheduling, training and development of support staff, including front desk, cleaning and juice bar(if applicable)Facilitate and administer the stage management checklist as to insure the club maintains high standards of cleanlinessEnsure the highest levels of customer service with all member interactions and touch pointsAssist in collection of member paymentsEnsure the highest execution of all company and club initiativesProfessionally handle member concerns as it relates to constructive feedback regarding operations, contract requests, such as freezes, cancellations, and billingEnsure the club meets standards for maintenance, safety, security, and physical plant operationsConduct walk through of the club with club mechanic and maintenance staff utilizing cleaning checklist and forward relevant information as to expeditiously handle operations issuesReport all equipment and facility issues by utilizing company procedures. Work with mechanics to resolve facility issues expeditiously as to minimize member concernsEnsure visible maintenance items are repaired promptly and proper signage is postedTrain opening and closing managers to prepare club for operations readinessExecute the processing/submission and approval of payrollManage employee relation matters such as time and attendance, professional conduct and work performanceEstablish controls of expenses and purchasing of club supplies and maintain at or below budgetFollow up for quick turnaround of items in dis-repairDemonstrate ability to articulate variances in expenses versus budgetCommunicate effectively by holding weekly and individual meetings with all key club personnelExperience:One year club/gym experience preferredFluent in English (proficient reading and writing skills)Excellent organizational and communication skillsStrong customer service skillsAbility to successfully multi-taskGood follow up skillsCrunch provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.