Field Service Technician

Job Description

Job Description

Description

The IT Field Services Technician provides advanced onsite and field-based technical support for multiple practice and headquarters locations. This role serves as an escalation point for the Service Desk, performs comprehensive onsite IT assessments, and supports server and virtual machine environments. The position requires frequent travel, after-hours support availability, and strong hands-on technical expertise across Windows, macOS, and enterprise infrastructure technologies. This role is ideal for a highly motivated IT professional who thrives in a dynamic, multi-site environment and enjoys combining technical depth with customer-facing support. Key Responsibilities Field Services & Deployment • Deploy, configure, and support IT equipment at practice locations and headquarters, including servers, desktops, laptops, peripherals, and network-connected devices • Perform onsite installations and refreshes of PC and Mac systems, ensuring compliance with company standards • Coordinate IT equipment rollouts, relocations, and decommissions across multiple sites Onsite IT Assessments • Conduct comprehensive onsite IT practice assessments to evaluate infrastructure, hardware, software, and security posture • Identify risks, gaps, and improvement opportunities; document findings and recommend remediation plans • Partner with IT leadership to standardize and improve onsite IT environments Onsite Support & Field Coverage • Provide onsite IT support for local DFW practices and remote sites as needed • Travel frequently to support multi-site operations, including potential out-of-state locations • Serve as a trusted technical resource for end users, vendors, and leadership at supported locations Advanced & Tier 3 Support • Act as Tier 3 escalation support for the Service Desk, resolving complex hardware, software, and infrastructure issues • Diagnose and resolve advanced Windows, macOS, and networking issues • Provide root cause analysis and contribute to long-term resolution strategies Server & Virtual Infrastructure Support • Support Windows Server environments, including Active Directory, Group Policy, DNS, and DHCP • Assist with server and virtual machine provisioning, maintenance, troubleshooting, and patching • Collaborate with infrastructure and security teams on system reliability and performance Documentation & Process Improvement • Create and maintain clear technical documentation, SOPs, and knowledge base articles • Track work, changes, and assets using IT service management and documentation tools • Provide suggestions to improve processes based on support experience. On-Call & After-Hours Support • Provide after-hours and weekend support as required to maintain business continuity Required Qualifications • 5+ years of experience in IT Support, Field Services, or Infrastructure roles • Intermediate to strong experience with: o Windows Server environments o Active Directory administration o Windows OS and macOS support o PC and workstation installations and troubleshooting • Demonstrated experience supporting users onsite across multiple locations • Strong troubleshooting, documentation, and customer service skills • Ability to work independently and manage multiple priorities in a field-based role • Willingness and ability to travel frequently, including occasional out-of-state travel, up to 80% travel • Valid driver’s license and clean driving record Preferred Qualifications • Industry certifications such as: o CompTIA A+ o CompTIA Network+ o ITIL Foundation • Experience supporting dental, clinical, or multi-practice environments (preferred) • Familiarity with virtualization platforms (VMware, Hyper-V, or similar) • Experience working in hybrid or enterprise IT environments Physical & Work Requirements • Ability to lift and move IT equipment up to 75 lbs • Ability to work in office, clinical, and field environments • Availability for after-hours and weekend support (minimal)

Skills

Troubleshooting, Windows 11, Desktop, Install, DNS, tcp ip, Networking fundamentals, A+, Network+

Top Skills Details

Troubleshooting,Windows 11,Desktop,Install,DNS,tcp ip,Networking fundamentals

Additional Skills & Qualifications

Ideal candidate will have strong troubleshooting skills, be dynamic, be able to adapt and think on their feet. Some examples of issues they would be resolving would be troubleshooting circuit down events, being familiar with network fundamentals, troubleshooting networks, Windows operating systems, troubleshooting file share drive mapping etc. Travel would be mostly local to DFW and neighboring states, but also have some other state locations that they may need to stay overnight and fly there. Will get a company card. SOME OF THE WORK DONE DURING TRAVEL IS AFTERHOURS WORK FOR THE CLINICS. SALARY IS 65-70k

Experience Level

Expert Level

This is a Contract to Hire position based out of Carrollton, TX.

The pay range for this position is $33.00 - $34.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Carrollton,TX.

This position is anticipated to close on Aug 31, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.