Regional Director

Regional Director

Lead the Future of Luxury Community Management with AAM!

For more than 36 years, AAM has been a trusted leader in community association management, serving condominium, master-planned, active adult, and high-rise communities across the United States. Our mission is simple: deliver exceptional service and total peace of mind to the communities we serve.

As a leader on our team, you will directly supervise, mentor, and support On-Site Managers at prestigious high-end condominium communities, empowering them to succeed, deliver outstanding resident experiences, and uphold AAM's standard of excellence. If you're passionate about leadership, coaching others, and making a lasting impact, we'd love to hear from you.

Position Summary: Responsible for the direct supervision, mentorship, support and success of assigned On-Site, High-End Condominium Communities/Managers.

Position Responsibilities:

• Develop a working relationship with Developer Clients and Homeowner Boards through regularly scheduled interactions and meetings.
• Attend Board, Annual, Committee, and other meetings as needed with assigned Onsite Managers.
• Assist Managers and Clients to ensure compliance with State, Federal, and Association Management Statutes.
• Participate in interviews, hiring, terminations, training, and placement of Community Managers, and related onsite staff.
• Provide input for staff assignments in assigned condominiums.
• Evaluate employees and complete annual reviews. As applicable, communicate with boards regarding annual increases for assigned staff, and communicate through appropriate channels for execution.
• Provide leadership, direction, training, mentoring, coaching, support, supervision and development to assigned Community Managers, condominium staff and other assigned direct reports.
• Ensure compliance with established AAM policies and procedures, including but not limited to, annual meetings, corporate records, board packets, collection activities, board reporting, communication, transitions, financial statements and staffing.
• Ensure compliance with established procedures for condominium maintenance and operations.
• Assist manager as needed in reviewing, proofreading and approving mailings, notices, newsletters, etc.
• Assist staff in the proper preparation and presentation of Board and Annual Meetings.
• Handle escalated homeowner issues as required. Report resolutions to superiors and to the Board of Directors as required.
• Other related duties as directed.
• Knowledge, Skills and Abilities:
• Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
• Self-direction. Capacity to set personal priorities, follow-up and report as required.
• Ability to motivate staff.
• Time Management: the ability to organize and manage multiple priorities.
• Attention to detail.
• Experience working with high-end Condominiums or other entities that involve knowledge and enforcement of Governing Documents as well as knowledge of maintenance and operations of complex Condominium systems and facilities.

Physical Demands & Work Environment:

• Utilizing a computer in an office setting, utilizing personal vehicle for travel involved and able to walk or move around properties and necessary.
• Must be able to work evening and weekends as needed for meetings and emergencies.

Qualifications

Education

Required

High School or better.

Experience

Required

5 years:

Proven success in a Condominium Community Management/Supervisory role. Experience with both the Development Phase/Declarant Control Period and Homeowner Board Controlled High-End Condominiums. Strong background in customer service, conflict resolution, budgeting, financial administration, HR, personnel management, technology, and accounting, preferably in the HOA industry. Valid driver's license.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.