Customer Service Agent

The Team Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer‑facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places. Company Alaska Airlines Role Summary The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check‑in, and boarding areas. This is a union represented position. Key Duties Assist guests with travel needs (e.g., answering inquiries, ticketing, checking‑in passengers, and boarding flights) in a fast‑paced environment. Sell tickets and ensure cabin accommodations. Perform computer, iPad and paperwork tasks. Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades. Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security). Process and secure passenger luggage. At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction. Additional Details Our tattoo policy for this role is the following: No visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller allowed per hand. Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one tattoo per arm/leg/foot/back of neck/behind each ear. Tattoos on the back of neck and behind the ears are only permitted if they’re not visible when looking directly at a person. Tattoos may only be covered with a uniform piece or approved jewelry/watch (covering with makeup is not allowed). Job‑Specific Experience, Education & Skills Required 6 months of customer service or community service experience. Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening). Typing speed of at least 25 WPM. Ability to consistently lift 50 lbs. Must be able to push/pull 50 lbs. Must be able to bend, stoop, squat, reach and grasp. Flexibility to work varied shifts (e.g., weekends, holidays). Ability to participate in paid training. Ability to learn and operate a computerized reservation system. Ability to adapt to performing work according to set procedures. Ability to anticipate needs of others in a fast‑paced environment. Ability to communicate in English. High school diploma or equivalent. Minimum age of 18. Must be authorized to work in the U.S. Job‑Specific Leadership Expectations Embody our values to own safety, do the right thing, be caring and kind, and deliver performance. Starting Rate USD $20.58/Hr. Total Rewards Free stand‑by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air Comprehensive well‑being programs including medical, dental and vision benefits Generous 401k match program Annual bonus plans Generous holiday and paid time off Airport SIDA Badge Requirements Employees working at an airport or maintenance hangar must obtain and maintain a SIDA badge provided by the airport authority. Loss of a SIDA badge results in termination. Equal Employment Opportunity Policy Statement Alaska Airlines, Hawaiian Airlines and Horizon Air comply with all applicable laws governing nondiscrimination in employment and ensure equal opportunity. We prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. To Implement This Policy, We Will Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories. Ensure that employment decisions are based only on valid job requirements. Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, sponsored programs and tuition assistance are administered without regard to protected categories. Government Contractor & DOT Regulations Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT). All applicants will be required to submit to pre‑employment drug testing for certain prohibited substances. Failure to comply may result in ineligibility or withdrawal of offers. Employment Type Part‑Time FLSA Status Non‑Exempt Regular/Temporary Regular #J-18808-Ljbffr