Senior Service Technician

Field Service Technician

When you join Kyocera Document Solutions America, Inc., you become part of an organization grounded in the philosophy of 'doing what is right as a human being.' This philosophy drives our commitment to delivering best-in-class customer service through efficiency, accountability, innovation, and a sense of urgency. We're also proud to be a Great Place to Work, officially certified since 2022. This distinction reflects the trust our employees have in leadership, the pride they take in their work, and the strong relationships they build with their colleagues.

As a Field Service Technician, you will play a critical role in delivering exceptional customer support by maintaining and servicing Kyocera multifunction printers (MFPs) and related equipment. You will troubleshoot, repair, and perform preventive maintenance at customer sites, ensuring optimal equipment performance and customer satisfaction.

Responsibilities

What You'll Do:

• Travel to customer locations to perform service calls in accordance with company policies and procedures.
• Diagnose, repair, and maintain office equipment to ensure optimal performance and reliability.
• Perform preventive maintenance and respond to emergency service requests.
• Manage and maintain accurate vehicle stock and parts inventory.
• Provide ongoing operator training to improve customer productivity, maximize equipment uptime, and reduce service requests.
• Represent Kyocera professionally through exceptional customer service, communication, appearance, and conduct.
• Identify and report potential equipment performance issues to management proactively.
• Stay current on new technologies through manufacturer-led training and online learning opportunities.
• Collaborate with customer service and support teams to prioritize, manage, and close service calls accurately and efficiently.
• Meet established performance metrics and KPIs.
• Perform other duties as assigned.

Qualifications

What You Bring:

Required Qualifications:

• High school diploma or equivalent, or a combination of education, training, and related experience.
• Basic computer proficiency and working knowledge of networking concepts.
• Ability to install, configure, and troubleshoot network-connected printers.
• Valid driver's license with a satisfactory driving record.
• Ability to travel throughout the assigned service area.
• Ability to read and interpret technical schematics, service manuals, and repair documentation.
• Ability to troubleshoot and repair mechanical and electrical equipment.
• Strong verbal and written communication skills.
• Ability to work independently in customer-facing environments and effectively manage priorities under pressure.
• Ability to lift up to 50 pounds and perform physical tasks such as bending, reaching, and carrying equipment.
• Strong customer service and relationship-building skills.

Preferred Qualifications:

• Working knowledge of print drivers, network connectivity, and printer installation.
• Minimum of 2 years of mechanical and electrical service experience in the office technology or document solutions industry.
• Completion of at least two current Kyocera or manufacturer-sponsored online application, connectivity, or technical training courses.

Vehicle Insurance Requirements:

• Standard auto insurance coverage with a maximum $1,000 deductible
• Bodily Injury Liability: $100,000/$300,000
• Property Damage Liability: $50,000
• Collision Deductible: $1,000 maximum
• Comprehensive Deductible: $1,000 maximum

What You Can Expect:

• Medical, dental, and vision coverage
• 401(k) with company match
• Flexible spending accounts
• Disability and life insurance
• Paid time off and company holidays

Kyocera Document Solutions America, Inc. is a group company of Kyocera Document Solutions Inc., a global leader in document imaging and business technology solutions headquartered in Osaka, Japan. Our portfolio includes reliable, environmentally responsible multifunction printers, printers, business applications, and managed services that help organizations streamline document workflows and improve operational efficiency. Through innovation, expertise, and a customer-first approach, we empower organizations to put knowledge to work and achieve meaningful business outcomes.

This job description is intended to describe the primary duties and responsibilities of the position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Kyocera reserves the right to modify responsibilities and assign additional duties as business needs require.

Kyocera Document Solutions America, Inc. is an Equal Opportunity Employer and VEVRAA Federal Contractor. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, creed, national origin, age, disability, sex, sexual orientation, gender identity, veteran status, marital status, familial status, or any other legally protected characteristic in accordance with applicable federal, state, and local laws.