Director of Digital Customer Success
Virtual Vocations Inc
A company is looking for a Director, Digital Customer Success. Key Responsibilities Build and execute a unified digital customer success strategy to enhance efficiency, retention, and product adoption Design and operationalize tech-touch and hybrid engagement models for customer journeys Integrate AI and automation into the customer journey, enhancing onboarding and engagement Required Qualifications 15+ years of experience in Customer Success or digital programs in B2B SaaS Proven track record of leading large-scale digital customer success transformations Deep familiarity with AI tools and journey orchestration in customer success Strong understanding of community-led growth and customer education strategies Experience with metrics-based storytelling and reporting to senior leadership
Vacancy posted 19 hours ago
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