Host - Salt + Smoke-St. Charles

Job Description

Job Description

ABOUT SALT + SMOKE:

If you’re passionate about great food, great people, and delivering outstanding experiences, apply today! We can’t wait to meet you and see how you can make happy happen at Salt + Smoke! The team at Salt + Smoke have been passionate about treating meat right for years and are excited to bring our St. Louis-style BBQ to the Delmar Loop,St. Charles, Ballpark Village, Kirkwood, South County, and Edwardsville neighborhoods.  We do our best to bring you the best, serving our community is what we love to do!  

Our Mission:

BBQ, bourbon, and beer are what we do, but people are who we are. To learn more about our values and what we stand for, please click the link to learn more!  Salt + Smoke Values

REASONS YOU'LL LOVE JOINING OUR TEAM:

• Supportive and Inclusive Culture: At Salt + Smoke, we pride ourselves on fostering a culture of warmth, belonging, and community — where everyone is valued, supported, and encouraged to thrive. Whether it’s our team, our guests, or our famous brisket, we deliver our very best in everything we do. If you’re passionate about making people feel welcome and delivering top-notch experiences, you’ll feel right at home here.
• Competitive Pay: We offer competitive pay and a reliable weekly paycheck.
• Advancement Opportunities: At Salt + Smoke, your growth is our growth. We recognize the potential in every bestie and provide numerous opportunities for advancement. Whether you’re interested in moving into a leadership position, taking on a corporate role, or exploring positions in operations or with our commissary team, there’s a clear career path for you here!
• Benefits*: We offer an exceptional benefits package for eligible part and full-time team besties, including:
  • Medical Coverage – PPO and HSA Plans
  • Dental & Vision Insurance
  • Company Provided - Life & AD&D Insurance
  • Company Provided - Short-Term Disability 
  • Long-Term Disability
  • FSA Dependent Care & Medical Plans 
  • 401(k) Retirement Plan – With Employer Match 
  • Paid Time Off, Holiday, and Sick Time (for Full Time Salaried Besties)
  • Part Time Paid Time Off (for eligible Part Time Hourly Besties)*
  • Employee Discounts 

*Part time besties are eligible for benefits after 1 year of employment, with an average of 30+ hours per week. If a part time bestie meets these requirements, they will also be eligible for the Part Time PTO policy.

ESSENTIAL FUNCTIONS :

When people come to dine at Salt + Smoke, the first person they will meet is you, the host. At this time, you become the face of the company. You are responsible for greeting our guests in a kind and welcoming manner and showing them to their table. The goal is to seat all guests according to our seating chart that follows a fair and accurate rotation. This is key to maintaining the flow and service of tables throughout a shift. Oftentimes, this will include putting guests on a waitlist and quoting appropriate wait times, being creative with table movement to accommodate larger parties, and answering basic questions about the store and menu. The host is also responsible for taking to go orders and distributing them as they come up. As a host, one of the key parts of being successful is to be able to remain calm, friendly, and courteous.

• Greet and thank guests, every customer, every time with warmth and kindness.
• Seat guests while maintaining a proper rotation. 
• Add guests to our wait list system with accurately quoted wait times. 
• Understand our reservation and seating policies and clearly communicate with guests. 
• Take to go orders in person or over the phone, and accurately distribute them to guests as they come up, ensuring that payment has been collected. 
• Finish all to go orders with to go sauces as indicated on the tickets. 
• Answer phone calls and questions about store hours, reservations, wait times, and menu items. 
• Maintain cleanliness of front door, inside and out, clearing window ledges from debris. 
• Keeping the host stand organized
• Maintaining all menus, wiping them down, and alerting management when running low on menus, kid's menus, crayons, or bar menus. 
• Ensure guests are always sat with appropriate menus and rollups at a CLEAN and sanitized table. 
• Restock wipes, crayons, kids' menus.
• Help to maintain the retail shelf with t-shirts. 

KNOWLEDGE AND SKILLS:

• Excellent customer service, communication, and listening skills. 
• Ability to understand and comply with proper seating chart rotation, reservation, and seating policies.
• Ability to process guest bills and payments in compliance with cash handling, credit card transactions, and gift cards. 
• Attention to detail with good organizational and efficient time management skills.
• Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible, efficient, and polite. 
• Ability to stand and be on feet for extended periods of time in varied climate conditions. 
• Ability to carry and lift up to 50 lbs at times. 
• Ability to go up and down stairs.
• Ability to work a flexible schedule, including evenings, weekends, and holidays. Scheduled days and times may vary based on business needs. 

Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.  

EDUCATION AND EXPERIENCE: 

• High School Diploma or GED preferred.
• Some experience is preferred.

WE ARE PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER: 

We are committed to a work environment that supports, inspires, and respects all individuals. We promote, support, thrive and celebrate diversity, inclusion, and culture, which connects the entire Salt + Smoke family.

Salt + Smoke Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

STAY CONNECTED WITH US:

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