Operations Coordinator

Schedule : Tuesday - Thursday 6:00PM - 7:00AM Desired Skills & Experience : 2+ years of experience in freight, 3PL, transportation, logistics account coordination, or customer-facing transportation operations Experience owning day-to-day communication for a customer account, including shipment updates, escalations, appointment coordination, and proactive communication around delays or exceptions Hands-on experience working within a Transportation Management System (TMS) and managing shipments from initial booking/order entry through pickup and delivery Working knowledge of domestic ground transportation, including FTL, LTL, and/or intermodal freight, with the ability to understand shipment boards, load details, appointments, and consolidation opportunities Job Description: The Operational Account Coordinator will serve as the primary operational point of contact for an assigned customer account, managing ground shipments from the initial booking request through execution and delivery. This person will receive and validate customer shipment requests, build accurate bookings within the customer platform and TMS, and review existing loads to identify consolidation opportunities before creating new shipments. Throughout the shipment lifecycle, they will monitor operational boards for delays, exceptions, appointment changes, and other issues while proactively communicating updates and resolutions to the customer. Compensation: $65,000-$80,000 Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. #J-18808-Ljbffr Insight Global