Customer Service Representative - Houston, TX

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Purpose of the job:

The Customer Service Representative is an office-based position that supports branch operations and Account Managers by reviewing inspection reports, identifying repair opportunities, generating repair proposals and processing Field Work Authorizations (FWAs). The Estimator will act as an operational support function with the objective of increasing proposal volume.

Essential Functions/Responsibilities:

Generate accurate and detailed repair proposals based on inspection findings and technician notes.
Process all Field Work Authorization (FWA) requests submitted by technicians and convert them into proposals.
Communicate proposals and repair recommendations to Account Managers via email, phone or virtual meetings.
Follow established procedures for proposal writing and supporting documentation.
Track and follow up on outstanding proposals to ensure customer understanding and timely decisions.
Collaborate with branch operations, technicians and management to ensure proposal accuracy and consistency.
Maintain organized records of proposals, FWAs and customer communications in company systems.
Support sales and operations teams with information on active opportunities and customer requests.
Increase proposal volume in the branch.
Deliver professional, customer-focused communication at all times.

Additional Qualifications/Responsibilities

Qualifications:

Education and/or Experience Required at Entry:

Minimum 1 year of experience in the Overhead Crane Industry
High school diploma or equivalent
Skills, Abilities, Special Licenses or Certificate:

Computer proficiency (Microsoft Office, accounting systems, document management)
Strong written and verbal communication skills
Exceptional customer service skills
Ability to multitask and manage competing priorities
Strong organizational and problem-solving skills
Creative and adaptable approach to solutions
Preferred Qualifications

NetSuite experience
Associate degree in business, accounting or related field
Equipment Used in Job Performance:

Company Computer
Company Cell Phone

The qualified candidate will be able to pass drug, alcohol, background, and motor vehicle check.