Account Manager

Remote | Full-Time | United States Deck Builder Marketers (DBM) is looking for an Account Manager who is responsible for one thing: owning client relationships and driving retention. This is not a role for someone who simply manages communication or “keeps clients happy.” This role is for someone who takes full ownership of the client experience, ensures work is executed correctly and on time, and builds relationships that last. You will manage client relationships, coordinate execution across internal teams, and ensure every client feels confident in the results we’re delivering. If you are organized, proactive, and take ownership of outcomes (not just tasks) we’d love to talk. About Deck Builder Marketers Deck Builder Marketers is a specialized full-service digital marketing agency that works exclusively with deck builders across North America. Our focus is simple: help our clients dominate their local markets and generate consistent, high-quality leads. We value: Ownership of results Direct, honest communication Strong execution and accountability We are not a “fluff marketing agency.” We care about performance, clarity, and long-term client success. Your work directly impacts real business owners and their ability to grow. What You’ll Be Responsible For Client Relationship Ownership Act as the primary point of contact for your assigned client portfolio Build strong, trust-based relationships through consistent, proactive communication Ensure clients feel informed, supported, and confident in our work Retention & Client Success Own client retention across your accounts Identify risks early and take action to address concerns Ensure clients see ongoing value from our services Project Coordination & Execution Manage timelines, deliverables, and workflows across multiple client accounts Ensure all tasks are clearly defined and tracked in ClickUp Conduct QA reviews before deliverables are sent to clients Track deadlines and follow up with internal teams to keep projects moving Communication & Reporting Lead client meetings with clear agendas and actionable outcomes Communicate performance updates, including wins, challenges, and next steps Translate marketing data into clear, understandable insights Problem Solving & Issue Resolution Take ownership when issues arise; internally or externally Diagnose problems, align with internal teams, and drive solutions Communicate proactively with clients to maintain trust What We’re Looking For Experience 3-5+ years in Account Management, Client Services, or Project Management Experience managing multiple clients simultaneously (agency experience required) Skills Strong communication and organizational skills Ability to manage multiple priorities and deadlines Experience with ClickUp (or similar project management tools) Experience with CRM platforms (High Level, HubSpot, etc.) Understanding of digital marketing performance (SEO, PPC, etc.) Who You Are A proactive problem solver who takes action without waiting for direction A highly organized operator who can manage multiple clients without dropping details A strong communicator who builds trust while setting clear expectations Someone who takes ownership of outcomes-not just responsibilities Calm under pressure and able to manage competing priorities How We Work At DBM, our core values guide how we operate: Straight Shooters – We communicate honestly and directly Better Together – We collaborate and support each other Master Craftsmanship – We take pride in the quality of our work Empathy in Action – We lead with awareness and respond quickly Extreme Ownership – We own results and follow through What You Can Expect U.S. holidays off Quarterly performance-based bonuses tied to individual and company results 401(k) with company match How to Apply Submit your application and include a short video introducing yourself and your experience managing client relationships. Deck Builder Marketers is committed to fostering a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. #J-18808-Ljbffr