Community Engagement Specialist

Basic Function:

The Community Engagement Specialist serves as a resource to internal and external customers on assigned task domain and coordinates internal and external resources for execution of task domain activities including interdisciplinary management of projects within and outside the organization. The Community Engagement Specialist is responsible for leading task domain at regional level while demonstrating proficient and advanced clinical skills in planning, implementing, and evaluating task activities. Effectively assists healthcare providers and organizations in problem solving, including serving as an external resource for quality-improvement data and performance-improvement strategies.


Organizational Relationships:

Reports to the Program Director

Role and Responsibilities:

• Collaborates with Program Director, Medical Director, Corporate Director of Analytic Resources and Communication Director on project design, implementation, and evaluation.
• Serves a primary clinical resource and brand ambassador, within and outside the organization, on assigned contract aims goals and objectives.
• In collaboration with Program Director acts as a resource within and outside of the organization on standards of care, quality improvement processes, and quality improvement data for assigned contract aims.
• Assists Program Director with preparation of periodic and special reports on program status and contract deliverables.
• Accountable for meeting all regional aim specific contract deliverables and requirements and tracking of project plans, milestones and deliverables.
• Ensures the task specific aim deliverables are completed across the network and submit for approval by Program Director.
• Coordinates with the management team, the facilitation of aim specific domain-specific educational programs for healthcare providers, including Learning and Action Networks to introduce selected aim-specific health topics to clinicians and/or providers.
• Establishes and maintains professional relationships with internal and external customers for assigned aim specific domain.
• Onboards new staff on aim specific domain objectives, process and outcomes goals, deliverables, improvement goals related task domain.
• Assists in troubleshooting potential and/or current problems in achieving contract milestones, goals, and outcomes.
• Other duties as assigned.

Supervisory Responsibilities:

None

Skills / Professional Competencies Required:

• Excellent written and oral communication skills.
• Demonstrated experience within the specific task domain.
• Demonstrated experience in healthcare quality improvement tools that lead to large scale change and improvement in healthcare processes to reduce waste and promote value in healthcare expenditures.
• Demonstrated experience in performance measures, quality improvement methodologies, project evaluation and analysis of trends for in project metric results.
• Demonstrated experience in management at regional task domain level that includes strategic planning, risk management, change management, spreading large scale change, data analysis, project management techniques and tools, defining project tasks and resource requirements and support to project team, coordination, implementation, execution, management and successful implementation of projects.
• Demonstrated experience with having the authority and accountability for meeting all task domain contract requirements and deliverables at regional level within budget and in using appropriate project management tools and reports to track plans and timeliness.

Minimum Education/Training Required:

Bachelor's degree in related business or healthcare area of study. Master's degree preferred.

Minimum Experience Required:

Five or more years of full time experience in a healthcare related field with at least three years in a program management capacity. Project management experience with federal government contracts preferred.

Substitution(s):

Associate degree in nursing with two additional years of program administration experience may substitute for the Bachelor's degree.

Licensure/Certification Requirements:

N/A

Security Level:

Low

Working Conditions and Physical Requirements:

The physical demands marked below are representative of those that will be required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirement

Yes/No

Lifting (lbs.)


If yes, Specify Range:


Up to 10 pounds

Yes

Carrying (lbs.)


If yes, Specify Range:


Up to 10 pounds

Yes

Stooping, Bending

Yes

Kneeling, Squatting

Yes

Walking

Yes

Standing

Yes

Sitting

Yes

Climbing, Balancing (e.g., climbing and working from ladder)

No

Use of Hands to Finger, Handle, or Feel

Yes

Physical Coordination (sequential or simultaneous use of hands, arms, feet, and legs)

Yes

Eye-Hand Coordination

No

Close Vision (clear vision at 20" or less)

Yes

Distance Vision (clear vision at 20' or more)

No

Color Vision (ability to identify and distinguish colors)

No

Depth Perception (ability to judge distance spatial relationships)

No

Hearing in person

Yes

Hearing on telephone

Yes

Speaking in person

Yes

Speaking on telephone

Yes

The environmental conditions marked below are common to this job:


Condition

Yes/No

Outdoor Weather Conditions

No

Wet, Humid Conditions (non-weather)

No

Work Near Moving Mechanical Parts

No

Work in High, Precarious Places

No

Fumes or Dust

No

Toxic or Caustic Chemicals

No

Extreme Heat (non-weather over 90 deg. F.)

No

Low Noise (e.g. business office)

Yes

Moderate Noise (e.g., light motorized equipment such as lawn mowers)

No

Loud Noise (e.g., jackhammer, heavy motorized equipment)

No

Acknowledgement:

I hereby verify that I understand the job description and requirements and attest that I meet minimum requirements for the position. I understand that management may assign other duties/responsibilities at any time. I also understand that should licensure/certification be a mandatory part of the job, that I will maintain and renew such license/certification as required. I understand that I am obligated to notify Human Resources and my supervisor should there be a change in status of such license/certification within one business day of the change. I understand that failure to maintain current licensure/certification and complete mandatory continuing educational requirements may lead to disciplinary action up to and including immediate termination. I further understand that this job description does not constitute an employment contract. Instead, I understand that I am an at-will employee and that my employment may be terminated, with or without cause, at any time by either the employer or me.

Signature of Employee:

Date:

Supervisor:

Date:

Human Resources Director:

Date: