Systems Support Engineer

Systems Support Engineer

Our client, a leading provider of advanced test and measurement solutions in the defense and technology sector, is seeking a Systems Support Engineer to join their team. As a Systems Support Engineer, you will be part of the Engineering Support team supporting customer operations, engineering, and product development teams. The ideal candidate will have strong problem-solving skills, excellent customer-facing communication abilities, and technical expertise across hardware and software systems, which will align successfully in the organization.

Provide post-delivery technical support for complex custom test systems, including troubleshooting, issue resolution, and customer assistance.

Support site acceptance testing, commissioning, startup activities, training programs, and system installations at customer locations.

Serve as the voice of the customer by communicating technical feedback, issues, and improvement opportunities to engineering and business teams.

Coordinate cross-functional resolution efforts, document technical issues, maintain system documentation, and provide design-for-serviceability feedback.

Deliver post-deployment consulting, repair services, coaching, and training to maximize system uptime and operational effectiveness.

Bachelor's or Master's degree in Computer Engineering, Computer Science, Information Systems, Systems Engineering, Electrical Engineering, or equivalent experience.

7+ years of relevant industry experience, including customer-facing technical support or engineering roles.

Experience with National Instruments (NI) platforms including LabVIEW, TestStand, PXI systems, automated test equipment (ATE), and test & measurement environments.

Strong knowledge of electronics, computer architectures, hardware/software integration, instrumentation, and programming languages such as LabVIEW, C/C++, or C#.

Ability to obtain a DoD Secret Clearance and willingness to work primarily on-site in Huntsville, AL, with occasional travel to Austin, TX.

Opportunity to support cutting-edge automated test systems within the defense industry.

Work directly with customers and engineering teams to drive product improvements and operational excellence.

Gain exposure to advanced test and measurement technologies, system integration, and complex engineering environments.

Collaborative work environment with opportunities for professional growth and technical development.

Long-term 18-month assignment with potential extension based on project needs.

Experience with Testeract and/or SystemLink.

Background in the defense industry.

Cross-platform development experience (Windows/Linux).

NI LabVIEW Certification.

Experience with statistical analysis tools and methodologies (Cp, Cpk, GR&R).

70% on-site in Austin, TX for onboarding, STE design, and build activities.

30% remote for training, meetings, and customer introductions.

80% on-site in Huntsville, AL at the customer facility.

20% remote and/or travel to Austin, TX for additional onboarding and support activities.