Customer Service Specialist-Modesto, CA (ONSITE)

Customer Service Specialist

Arxada is a global leader in innovative solutions that protect our world. Our groundbreaking technologies, in-depth regulatory know-how, manufacturing and process development help our customers to safeguard nutrition, health and infrastructure efficiently through chemistry and biotechnology that enhance sustainability. We offer a broad portfolio of ingredients and services for multiple end-markets that include Human Health & Nutrition, Home & Personal Care, Professional Hygiene, Paints & Coatings and Wood Protection.

With customers in more than 100 countries, the company achieved sales of CHF 2 billion in 2024. Headquartered in Basel (Switzerland), Arxada employs 3,200 associates across 24 production sites and 14 R&D centers, all committed to our customers' success.

About the Role

As a Customer Service Specialist, you will play a key role in supporting the legacy Envirotech business by coordinating and following up on customer orders while delivering an outstanding customer experience. Acting as a critical link between customers, sales, and internal teams, you will help ensure accuracy, responsiveness, and continuous improvement across the order?to?cash process. This is an opportunity to collaborate broadly, take ownership, and go beyond to ensure our customers' needs are met every step of the way.

Essential Job Functions

• Process and verify customer orders received via email, telephone, EDI, or other channels, ensuring a high level of accuracy and attention to detail
• Coordinate and communicate order changes, updates, and requirements with relevant internal stakeholders
• Serve as the primary communication link between customers and the sales team to ensure expectations are clearly understood and fulfilled
• Proactively manage and resolve order?related issues, including delays, backorders, and returns, by partnering with cross?functional teams such as Product Management, Quality, Transportation, and Warehousing
• Build and maintain strong, trust?based relationships with customers by delivering consistent, high?quality service
• Support the timely resolution of customer complaints and contribute to corrective action plans in collaboration with the Complaints Specialist
• Maintain accurate customer master data within SAP and provide backup support to the team as needed

Qualifications & Experience

• High school or GED certificate required
• Minimum of 1 year of experience in Logistics, Supply Chain, Order Management, or a related role
• Working knowledge of SAP preferred and basic proficiency in Microsoft Excel and Word
• Strong interpersonal and communication skills with the ability to negotiate and resolve supply chain?related issues
• Ability to thrive in a fast?paced environment while effectively collaborating across multiple levels of the organization

Skills, Qualities & Attitude

• High level of accuracy and strong attention to detail
• Problem?solving mindset with the ability to manage multiple priorities
• Strong listening skills and a customer?centric approach
• Demonstrates ownership, resilience, and a collaborative way of working

Language Requirements

• English C1 level
• Spanish a plus

The expected salary range for this role is 21.00-23.50 hourly. Actual compensation may vary depending on experience, education, training, certification, location, and other job?related, non?discriminatory factors permitted by law. [This role is also eligible to earn a short?term incentive bonus and the following benefits: 401(k) plan, medical, dental, vision, life, and disability insurance, paid time off, paid holidays, and paid sick leave. Arxada has world class offering in two distinct areas: Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene, Home & Personal Care, Wood Protection, Paints & Coatings and Material Protection. Nutrition, Care & Environmental (NCE), meanwhile, provides materials used to manufacture composites for electronics, aerospace and other markets, as well as vitamins and nutritional ingredients, chemicals and performance intermediates, and raw materials for a wide range of high-performance applications. Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.]