Service Operations Manager

At OTC, we are seeking an Operations/Service Manager to keep our daily processes running like a well-oiled machine. You will lead team initiatives, streamline workflows, and elevate our customer service experience. Join us if you are ready to make a measurable impact and grow within a collaborative, fast-paced team.

What You'll Do:

• Supervise and support Applications Engineers (AEs), Customer Service Representatives (CSRs), Service Technicians, Purchasing, and Warehouse staff.
• Support service technicians in coordinating and managing daily dispatching and service scheduling.
• Manage daily operations & drive the team to reach safety & revenue goals.
• Monitor customer interactions and application support activities to ensure excellent service and timely issue resolution.
• Manage escalated customer complaints, concerns, and service issues.
• Maintain service quality standards and response times.
• Track department KPIs, productivity, performance metrics & revenue forecasting.
• Support inventory management, equipment, and service resources as needed.
• Serve as the main point of communication between business unit associates and management.

What You'll Need:

• High School diploma/GED required, Associate or Bachelor's degree preferred.
• 5+ years of management experience in industrial services, rotating equipment, or reliability solutions.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to manage multiple projects and meet deadlines.
• Experience in a customer-facing technical role.
• Familiarity with ERP systems and technical sales tools.
• Knowledge of industry standards (ASME, ISO, etc.).
• Fundamental knowledge of rotating equipment & shop repair practices.

Why Join OTC Industrial Technologies?

• Comprehensive Benefits: Our benefits package includes medical, dental, and vision care coverage, short-and long-term disability coverage, and life insurance. We also offer a wellness discount and a stipend for safety shoes & glasses.
• Financial Security: We provide a 401(k) savings plan with an employer match of 50% on the dollar up to 6%, robust referral bonuses, and relocation assistance.
• Work-Life Balance: Enjoy paid time off (PTO) and tuition assistance to support your career growth and personal life.
• Career Growth Opportunities: At OTC Industrial Technologies, we believe in investing in our employees' development. We offer various training programs and career advancement opportunities to help you reach your full potential.

Learn more about OTC here: About Us | OTC Industrial Technologies