Call Center Manager

Job Description

Job Description

Call Center Manager Command the Inside Sales Engine | Mentor an Elite Team | Fuel Massive Branch GrowthAre you an elite, results-driven leader ready to take full command of a high-velocity customer outreach department?Join the winning team at Window Depot of Youngstown! We are a steadily growing, technology-driven home improvement leader specializing in premium windows, doors, baths, and siding. We don't just build pipelines-we launch dream spaces for our homeowners. We are seeking a high-energy, hands-on Call Center Manager to spearhead our lead generation engine, mentor a driven team of representatives, and hold the department to elite performance standards.If you are a competitive strategist who thrives on hitting metrics, coaching talent, and driving massive sales volume, this is your opportunity to build a high-impact, lucrative career.What Makes Window Depot Different? Unlike corporate management roles where your strategies are bogged down by red tape, we give you the operational agility, modern tools, and lead volume to build a powerhouse division.Pre-Staged Lead Pipeline: Our high-impact marketing engines feed the production pipeline daily. Your sole focus remains on driving elite operational quality and setting records.Supportive & Electric Culture: Work in a collaborative, forward-thinking office environment that fiercely celebrates team wins and rewards high-level execution.Clear Senior Leadership Path: We do not believe in career ceilings. As a key growth driver for our Youngstown branch, your success directly accelerates your upward career trajectory.Total Office Alignment: Access modern CRM tools and enjoy close collaboration with a dedicated administrative team to seamlessly sync your department's appointments with our field sales teams.Your Role (What You'll Do) As the operational anchor of our customer outreach division, you will manage daily call center workflows, optimize lead conversion, and build a culture of high performance.Execute High-Impact Operations & LeadershipCommand Day-to-Day Logistics: Direct the entire workflow of the call center division, overseeing both aggressive outbound lead generation and high-volume inbound customer support.Train & Mentor an Elite Crew: Recruit, onboard, and continuously coach Call Center Representatives to sharpen their phone presence, master script delivery, and effortlessly overcome objections.Optimize Appointment Velocity: Turn cold and warm leads into booked appointments, tightly managing schedules for our design consultants and field sales team.Drive Strategic Re-engagement: Oversee targeted campaigns to reach out to previous "No Sale" customers, providing helpful follow-ups and converting lost opportunities into closed deals.Data Integrity & Performance TrackingEnforce CRM Precision: Audit internal CRM records to ensure customer data, touchpoints, and scheduled consultations are tracked with absolute precision.Drive Metric Accountability: Track, analyze, and report on key performance indicators (KPIs) including call volumes, contact rates, lead conversion metrics, and overall department profitability.Qualifications (What We're Looking For) We look for proven leaders who possess a "flawless execution" mindset and a track record of driving metrics.Proven Leadership Track Record: Minimum 2+ years of success in a call center management, telemarketing leadership, or inside sales supervisory role.The "Flawless Execution" Mindset: Exceptional verbal communication, a highly professional phone presence, and the ability to maintain stability in a fast-paced environment.Technical CRM Competence: Deep familiarity with modern CRM systems, telephony software, data tracking structures, and dialing logistics.Ambition & Drive: A competitive, results-driven nature focused on consistently exceeding team goals and elevating process improvements.Job Details & BenefitsCompany: Window Depot of YoungstownLocation: Youngstown, OH (In person)Job Type: Full-time, W-2Compensation: Competitive Base Salary + Performance Bonuses (Commensurate with experience)Benefits: Retirement plan options (IRA with company match), Paid Time Off (PTO), and paid holidays.Culture: A collaborative, positive team focused on professional development and aggressive team wins.Clear Momentum Ready to bring your leadership talent to a market leader that provides the volume, structure, and support you actually deserve? To help us fast-track your application, please let us know:How many years of call center management or inside sales leadership experience do you have?Do you have hands-on experience tracking lead metrics and managing schedules within a CRM system?When are you looking to start?Click Apply to submit your resume, or call our office directly to discuss the onboarding process with our hiring team.

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