Field Service Representative

For this U.S. based position, the expected compensation range is $68,000 - $102,000 per year, which includes base pay and short-term incentive. Schneider Electric offers a comprehensive benefits package including medical, dental, vision, basic life insurance, Benefit Bucks, flexible work arrangements, paid family leave, 401(k) + match, well‑being and recognition programs, 12 holidays per year, 15 days paid time off per year (pro‑rated in the first year), possibility to purchase company stock, and military leave benefits. The position is site‑based with a 40‑hour guarantee (+ overtime), most work occurring at customer sites. It focuses on servicing equipment supporting power distribution and critical power infrastructure. Schneider’s Field Service Representatives play an impactful role within the organization – collaborating with customers, team members and third‑party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third‑party manufactured equipment in a variety of dynamic environments. Typical Responsibilities Pre‑site, startup, repair, preventive maintenance, and field modification of equipment Problem solving with customers, electricians, sales partners, technical support, and District Service teams Completion of field service reports, expense reports, preventive maintenance, and startup data sheets Working with your Manager and/or Regional Service Director to resolve complex escalated issues Continuous learning and training on various products both in the field and in the classroom Additional Responsibilities Travel throughout the region for local customer support or even countrywide travel, including overnight travel by vehicle/air Assist senior technicians and support Project Management on larger system start‑ups Work alongside larger teams of FSRs and collaborate with Project Managers on higher complexity projects Act on behalf of the District Service Manager to resolve operational issues as required Qualifications Associate’s degree, trade/vocational certification, military training, or similar experience in electrical‑related disciplines The ability to read blueprints/schematics Thorough understanding of principles of AC and DC power and various AC and DC supply circuit components 2+ years of field service repair and customer service with UPS systems, power distribution and switchgear, seamless automatic transfer switches, power distribution units, electrical, electro‑mechanical or electronics related equipment 2+ years in Field Services or equivalent industry experience Must possess good safety practices and adhere to the company’s safety procedures/ policies (lock‑out/tag‑out, comply with all safety programs and complete safety‑related trainings on time) Identify hazards present in the work area and report all safety matters, incidents, near misses to management or safety representative Experience with NFPA‑70E or OSHA preferred Safe driving and vehicle operations skills Skilled at utilizing test and diagnostic equipment Experience reading and interpreting schematics, drawings, and operation manuals The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions Work frequently requires strenuous physical tasks, including bending, stooping and lifting and carrying items weighing up to 40 pounds Work outside in a variety of environmental extremes such as heat, cold, rain, and dust Remain in a standing position for extended periods of time, including working in small confined spaces English proficiency required to communicate with customers and team members Proficient in basic computer skills and systems including Microsoft Office: Outlook, Teams, Word, Excel; and the ability to navigate and utilize company digital tools and resources Benefits Schneider Electric offers an inclusive benefits package that supports all employees. Benefits include medical, dental, vision, basic life insurance, flexible work arrangements, paid family leave, 401(k) + match, well‑being programs, recreational holidays, paid time off, military leave benefits, and additional flexible program options. Onboarding and Training During the first 180 days you’ll experience a unique, team‑oriented welcome, including 8 weeks of in‑person training at a state‑of‑the‑art facility, followed by online training and on‑the‑job mentorship. Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct. #J-18808-Ljbffr