Senior Construction Technician

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth, and education reimbursement programs. Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, are refreshing great customer experience, and affordable plans that put customers in charge. As our state‑of‑the‑art fiber network expands, so does our need for team members who can help us grow and realize our goals. Our Company Values Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention. Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other. Earning Your Trust: We build trust through clear, honest, human communication. Job Summary The Senior Construction Technician is responsible for initiating and building customer relationships, while providing technical solutions through our products and services. As brand ambassadors of Ziply Fiber within our communities, this position will bring excellent customer service and technical expertise to resolve telecommunication issues. Essential Duties and Responsibilities The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed. Installation, Repair, and Service Delivery Utilize test equipment to install products and isolate trouble effectively. Support, install, and repair company products by providing Ziply Fiber services. Install and maintain inside wiring for residential/business broadband (HSI/Video) service. Use and understand automated Dispatch equipment (i.e., handheld terminals), read and understand broadband service orders and trouble tickets, and the use of appropriate broadband test equipment. Effectively use Ziply Fiber’s internal programs and dispatch programs to complete assignments. Fiber Construction, Splicing, and Testing Perform single fusion and mass fusion splicing on high‑count fiber optic cables (24‑ribbon and above) in outside plant environments. Prep, splice, and maintain fiber optic cables in aerial, underground, and indoor settings. Utilize OTDR, Power Meters, and VFL to test fiber, troubleshoot, and identify network issues. Network Maintenance, Documentation, and Safety Effectively use preventive maintenance program by rebuilding aerial/buried/underground cables. Read and interpret Outside Plant drawings. Read, create, and maintain splicing schematics, blueprints, and engineering documents. Perform mid‑sheath entries, bond and ground fibers, and maintain existing plant. Adhere to OSHA, NESC, and NEC safety standards, including in‑vehicle safety and work zone setups. Respond to network outages (24/7 on‑call capability). Other Duties Performs other duties as required to support the business and evolving organization. Minimum of one (1) year of proven experience in outside plant fiber splicing. Experience with Fiber Optic construction and maintenance, transmission/noise isolation, sealed plant repair, and/or operation of all types of heavy equipment. Additional equipment certification/licensing/experience is preferred (i.e., Nortel, DMS10, Adtran, AFC/Tellabs, Calix, Go Digital, Acetelis, Pair Gain, Multiplexers, Seiscor/Pulsecom S24DU/COT, Fiber, Optics, etc.) Demonstrated knowledge of all types of splicing activity, cable, and safety test equipment and/or use of all types of cable construction equipment. Basic AC/DC Theory Good safety record Knowledge in First Aid & CPR Proven expertise in mass fusion (ribbon) splicing and Core Alignment Single Fiber Splicers Ability to read/interpret construction prints and fiber splicing diagrams. Possession of a valid CDL driver’s license is required. Must complete a pre‑employment drug screening. Preferred Qualifications Five (5) years of experience in telecommunications installation and maintenance. Possession of a valid CDL driver’s license is preferred. Knowledge, Skills, and Abilities Ability to climb, work aloft, and in close spaces. Ability to remain calm in high stress situations and demonstrate good judgment. Ability to maintain strong communication with customers and different personalities. Active listening, decision making, and problem‑solving skills. Ability to communicate effectively verbally and through written communication. Ability to interpret a multitude of written, oral, and diagnostic form instructions over a short period of time and be capable of executing those instructions with accuracy. Ability to read and understand road maps, discern street signs, and address numbers. Ability to understand and interpret outside plant prints/designs and symbols. Ability to use and proficiency of all equipment related to cable/fiber splicing. Ability to operate equipment to perform the essentials functions of the job (i.e. various splicing tools, test equipment, telephone, computer/laptop, company vehicle, backhoe, cable plow, megger, ohmmeter, pusher, 3M modular splicing unit, locator, DAVAR test equipment, line truck, semi‑truck, trailers, CSU and/or aerial devices, various hand/power, splicing and testing tools, shovel and rake, transmission, noise and isolation equipment, attenuation test sets, OTDR, fusion splicing and mechanical fiber splicing tools). Simple and complex mathematic skills. Ability to be unaffected by flashing lights and strobes. Ability to always maintain a professional manner and appearance. Ability to drive on behalf of the company in a safe and responsible manner. Work Authorization Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The ability to work in tight spaces, climb poles, work in aerial buckets, and lift heavy equipment up to 75 pounds. Work is performed in outdoor settings, with occasional work in underground manholes, aloft in a bucket, with some occasional indoor work near electrical equipment. At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self‑employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self‑employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests. Diverse Workforce / EEO Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non‑job‑related handicap or disability or any other legally protected status. Ziply Fiber requires a pre‑employment background check as conditions of employment. Ziply Fiber may require a pre‑employment drug screening. #J-18808-Ljbffr Ziplyfiber