Principal Technical Program Manager

Role Description

We are seeking a Principal-level, AI-first Technical Program Manager to own end-to-end delivery of complex programs across our Sales and CPQ/Finance systems landscape. This is a senior individual contributor role with enterprise-wide influence, reporting to the VP of Business Technology. You will be the single point of accountability for a portfolio of high-impact Quote-to-Cash (Q2C) initiatives spanning Salesforce (Salesforce Billing, CPQ) and NetSuite, as well as the surrounding integrations that power our revenue engine.

You will partner daily with:

• Sales Operations
• Revenue Operations
• Finance
• Legal
• Business Systems
• Engineering

As an AI-first TPM, you will use AI tools to:

• Accelerate discovery
• Requirements
• Status
• Risk detection
• Decision support

While this is an IC role, you are a senior voice in the PMO guild, raising the craft bar by:

• Modeling excellent program execution
• Contributing to shared playbooks and standards
• Engaging in peer review and informal knowledge-sharing across the TPM community

The ideal candidate has shipped complex Q2C programs end-to-end, is fluent in enterprise SaaS architectures, and thrives in the details of CPQ, billing, and revenue without losing the executive thread.

This is a remote opportunity. #LI-Remote

Qualifications

• Bachelor's degree in Computer Science, Engineering, Business Information Systems, or related field.
• 12+ years of experience in technical program management delivering complex, cross-functional enterprise technology programs, including recent experience operating at a senior altitude.
• Proven experience leading complex Quote-to-Cash (Q2C) programs end-to-end—including CPQ, order management, contracts, billing, revenue recognition, and renewals—across Sales, Finance, Legal, and IT.
• Hands-on program experience with Salesforce (Sales Cloud, Service Cloud, CPQ) and NetSuite, including integrations with surrounding systems (e.g., billing, CLM, tax, data warehouse).
• Hands-on experience leveraging AI tools (e.g., LLM-based assistants, copilots, agentic workflows) to improve program delivery, reporting, and personal productivity, with a clear point of view on where AI does and does not add value.
• Strong working knowledge of Agile, Waterfall, and hybrid delivery models, and the judgment to choose the right approach for each program.
• Demonstrated ability to lead through influence—shaping program direction, elevating peers, and driving alignment across functions without requiring formal authority.
• Executive presence and excellent written and verbal communication; able to influence senior stakeholders and hold the room.

Requirements

• Own end-to-end delivery of programs across the Sales and CPQ/Finance systems portfolio—from intake and scoping through launch, hypercare, and value realization.
• Lead complex Quote-to-Cash programs spanning CPQ, order management, contracts, billing, revenue recognition, and renewals, coordinating work across Salesforce (Sales Cloud, Service Cloud, CPQ), NetSuite, and integration layers.
• Drive requirements, design reviews, build, test (including UAT), cutover, and go-live across business and technical stakeholders.
• Manage program plans, milestones, dependencies, critical path, risks, and issues; make trade-off recommendations with clear data and options.
• Partner with Enterprise Architecture and Business Systems to ensure solutions are scalable, integrated, and aligned with the enterprise data and systems strategy.
• Ensure compliance and auditability for revenue-impacting programs in partnership with Finance, Legal, and Security (e.g., ASC 606, SOX, data privacy).
• Operate as an AI-first TPM: use AI tools for requirements synthesis, meeting and decision capture, status rollups, risk detection, test case generation, and executive communication.
• Proactively identify where AI, automation, and agentic workflows can be embedded into the Q2C process itself—deal desk, quoting, approvals, contract review, billing exceptions, collections—and shepherd those use cases from idea to production.
• Evaluate AI-enabled features from Salesforce, NetSuite, and adjacent vendors; pressure-test vendor claims and drive pilots with clear success metrics.
• Partner with Security, Legal, and Data Governance on responsible AI adoption—data handling, human-in-the-loop review, auditability, and vendor risk—for any AI introduced into the revenue stack.
• Serve as the trusted program partner for Sales Operations, Revenue Operations, Finance, and Legal leaders; translate between business intent and technical execution.
• Run program-level governance: steering committees, working sessions, status reviews, and executive updates with crisp narratives and clear asks.
• Communicate status, risks, and trade-offs to executives in plain language, backed by data; escalate early and with recommended paths forward.
• Establish and run the operating cadence for your programs—planning, standups, risk reviews, change control, and release readiness—tailored to the delivery model (Agile, Waterfall, or hybrid) and the needs of Finance-critical systems.
• Maintain dashboards and artifacts (roadmaps, RAID logs, RACI, release plans) that give stakeholders real-time visibility into portfolio health and business value.
• Run retrospectives and drive continuous improvement across your programs; contribute playbooks and standards back into the PMO.

Benefits

• In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.
• Benefits vary by location but generally include private medical, life, and disability insurance.
• Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture.
• A total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

Company Description

Avalara is an AI-first Company. AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability.

We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.

We’re An Equal Opportunity Employer. Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it.