Resource Management Specialist Salesforce/ Arabic and English languages

Resource Management Specialist Salesforce/ Arabic and English Languages

100% remote work

Location: Morocco or Europe

Job Description:

General Summary/Job Purpose:

The primary responsibility of the Resource Management Specialist is to manage resourcing for all potential and assigned Professional Services and Education engagements. This position requires that the individual work closely with the Professional Services department's Services Account and Delivery Managers as it relates to resourcing across all work. The Resource Management Specialist must also ensure that project resourcing is managed in order to ensure timely delivery.

Organization Structure:

Reports to: Director of Professional Services Operations

Direct Reports: None

Principal Accountabilities:

• Collaborate closely with Professional Services and Education teams to centralize resource management activities
• Obtain resources for all Professional Services and Education engagements based on skill set and calendar availability for work outlined in Statements of Work
• Support engagement lifecycle for services from booking to scheduling, delivery, and revenue recognition
• Manage and resolve resource booking conflicts
• Participate in weekly resource meetings with Services Account/Delivery Managers to identify appropriate resource requirements for each engagement and facilitate resourcing issues/conflict resolution
• Build, maintain, and communicate resource forecasts based on weekly meetings with Professional Services leads
• Communicate with clients and internal stakeholders to coordinate scheduling for Professional Services and Education engagements
• Monitor day to day project activities and resourcing, identifying potential instances of underutilization and actively work with the Team Leads to address and solve those issues
• Manage provision of virtual training courses
• Assist with managing and increasing utilization numbers on the Professional Services team
• Assist with managing subcontractor utilization and making business decisions to ensure work is delivered efficiently and subcontracts are used effectively.
• Efficiently work within software applications like Microsoft Office Suite, Google Suite, NetSuite, Financial Force, and Salesforce

Other Responsibilities:

• Identify and manage potential engagements that should be subcontracted to our partners.
• Ensure that proper process is followed and engagements are closed out in a timely fashion
• May perform other duties and responsibilities that management may deem necessary from time to time

Knowledge, Skills and Experience:

• 2+ years resource management or project management experience in software solutions industry
• Bachelor's degree is preferred. May substitute experience for education
• Proficiency in MS Office applications including Microsoft Excel
• Salesforce/Financial Force experience a plus
• Assertive conflict-resolution and problem-solving skills
• Clear and concise communication in both written and verbal form
• Ability to be diplomatic or firm when necessary in order to drive business forward or obtain results
• Highly detail oriented and able to work autonomously
• Ability to manage multiple tasks and tight deadlines with confidence and ease
• Ability to prioritize and organize workload across multiple groups
• RMCP certification preferred

Key Decisions:

• Plan and manage backlog for individual engagements
• Maintain accurate revenue forecast for assigned customers
• Manage their portfolio of engagements from start to finish, including formal closure of engagement

Working Environment & Conditions:

• Ability to work at a computer for an extended period of time
• Globally distributed client organization that operates both in-office and remotely
• Participate in training sessions, presentations, and meetings; sometimes being the presenter of these trainings