Curbside Associate

Job Description

Job Description

JARS CANNABIS

Curbside Associate

Ready to elevate your career path to a new all-time high?

JARS Cannabis is more than just your average cannabis brand and retailer. We are a culturally inspired organization on a mission to rewrite the existing narratives that surround cannabis, one community at a time. We seek to empower the future leaders of our industry while creating an inclusive workplace environment fueled by creativity, community, and collaboration.

Does this spark your interest? If so, we'd love to hear from you!

A JARS Curbside Associate is a key part of our in-store sales team, focused entirely on preparing and fulfilling orders for curbside pick-up and delivery dispatch. This is an in-store position with no driving required. You will play a critical role in making sure every order is packaged accurately, compliantly, and ready to go - ensuring a seamless experience for every JARS customer.

• Package and prepare customer orders for curbside pick-up and delivery dispatch with accuracy and efficiency
• Verify that all order contents are complete, correctly labeled, and meet CRA compliance standards prior to fulfillment
• Assist curbside customers with a welcoming, knowledgeable, and professional demeanor
• Verify customer identification and information per CRA rules and regulations at pick-up
• Accurately verify cash amounts and process payment during curbside transactions when applicable
• Coordinate with the dispatch team to ensure delivery orders are packaged and ready on time
• Manage and maintain proper documentation associated with order fulfillment and ensure records are complete and organized
• Promote JARS customer perks including the Loyalty Program, referrals, and promotions
• Maintain a clean, organized, and compliant workspace throughout each shift
• Escalate customer issues to upper management when appropriate
• Maintain a positive, caring attitude and treat customers and co-workers with respect
• Respond to customer and coworker needs in a timely and appropriate manner
• Follow all JARS company policies and procedures in all on-the-job interactions
• Work scheduled shifts and adhere to the company's attendance policy

• Must be 21 years of age or older
• High school diploma or GED required
• Minimum 1 year of customer service experience in a retail, sales, or hospitality environment
• Knowledge of cannabis strains and applications preferred
• Must be able to handle fast-paced situations and multi-task effectively
• Exceptional interpersonal, communication, and customer service skills
• Basic math skills required
• Strong attention to detail and CRA compliance rules and regulations

• In-store position - no driving required
• Requires prolonged standing and frequent back-and-forth movement within the store
• Frequent contact with customers and staff throughout shifts
• Varied hours including days, evenings, nights, weekends, holidays, and events as needed
• 8, 10, and 12 hour shifts available

Job Type: Full-time, Part-time

Pay: Hourly

At JARS Cannabis, our values of Impact, Daring, Nimble, Playful, and Gritty are at the heart of everything we do. We are a community - not just a retailer - and we offer a supportive, dynamic environment where you can grow your career and make a real difference.

• Free Employee Assistance Program
• Health, Dental & Vision Insurance (full-time employees only)
• 401(k) Plan
• Paid Time Off & Holiday Pay (select holidays)
• Employee Discount
• Monthly Bonus Incentives
• Internal Growth Opportunities
• Voluntary Life Insurance & Supplemental Medical Insurance
• Bereavement Time Pay
• Parental Leave

JARS Cannabis is proud to be an Equal Opportunity Employer. JARS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by applicable law.

Per CRA guidelines, all candidates are subject to a State of Michigan background search. Any candidates with a felony within the past 10 years for a controlled substance or distribution to minors will not be considered.