Ocean Export Coordinator

Job Summary

We are seeking a highly organized and customer-focused Ocean Export Coordinator to join our logistics team. The ideal candidate will have a strong background in ocean export operations within the freight forwarding industry and possess in-depth knowledge of export documentation, regulations, and shipment management. This role requires excellent communication skills, attention to detail, and the ability to thrive in a fast-paced environment while managing multiple priorities and deadlines.

Key Responsibilities

• Coordinate and manage ocean export shipments from origin to destination.
• Prepare, review, and process export documentation in compliance with industry regulations and customer requirements.
• Ensure adherence to international shipping regulations and export procedures.
• Handle shipments as both a Freight Forwarder and NVOCC (Non-Vessel Operating Common Carrier) .
• Coordinate hazardous cargo shipments and ensure compliance with dangerous goods regulations.
• Communicate effectively with customers, carriers, vendors, overseas agents, and internal teams.
• Provide exceptional customer service by responding promptly to inquiries and resolving shipment issues.
• Monitor shipment status and proactively address delays or operational challenges.
• Maintain accurate records and ensure data integrity within company systems.
• Build and maintain strong relationships with clients and business partners.
• Collaborate with team members to support operational efficiency and service excellence.
• Adapt quickly to changing priorities and business needs while meeting tight deadlines.

Qualifications & Requirements

• Minimum 3 years of Ocean Export logistics experience working directly for a freight forwarder .
• Strong knowledge of export procedures, documentation, and regulatory requirements.
• Experience handling shipments in both Freight Forwarder and NVOCC environments.
• Experience with hazardous cargo shipments; DG Certification is highly preferred.
• Excellent verbal and written communication skills with the ability to communicate effectively across multiple audiences.
• Strong attention to detail and accuracy to prevent costly shipment errors.
• Ability to work under pressure, manage tight deadlines, and adjust quickly when circumstances change.
• Capable of working independently and carrying out responsibilities with minimal supervision.
• Proven ability to build and maintain positive client relationships.
• Strong interpersonal skills with a collaborative, team-oriented approach.
• Proficiency in Microsoft Office Suite , including Word, Excel, and PowerPoint .
• Strong customer service focus and commitment to delivering exceptional client experiences.
• Excellent organizational and time-management skills with the ability to prioritize and manage multiple tasks simultaneously.

Preferred Qualifications

• Dangerous Goods (DG) Certification.
• Experience working in a high-volume international logistics environment.
• Familiarity with transportation management and freight forwarding systems.

This position is ideal for a detail-oriented logistics professional who thrives in a dynamic environment and is committed to delivering outstanding customer service while ensuring the smooth execution of ocean export operations.