Certified Peer Crisis Outreach Specialist - Swing Shift, MRRCT

Job Description

Job Description

Description:

Days Off: Monday, Tuesday, Wednesday

Shift: Swing (3:00pm - 1:30am)

Shift Differential: $0.50 per hour

Insurance Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)

Other Benefits: Employee  Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card  subsidy, Paid Time Off (34 days per year), Retirement Plan

Union Representation: This position is a part of a union and is represented by SEIU Healthcare 1199NW.

About DESC:

Recognized nationally as an innovator and leader in developing solutions to homelessness, DESC is a social services organization, supportive housing operator, and licensed behavioral health treatment provider focused on meeting the needs of people experiencing long-term homelessness and living with complex behavioral health and other medical conditions. Approximately 3,000 people are actively receiving services from DESC at any given point in time. Our vision is a community where all people are shown compassion, treated with dignity, and everyone has a safe, stable, and affordable place to call home.

DESC operates five shelter/emergency housing programs, 19 permanent supportive housing facilities with over 1,750 units, several hundred additional scattered site apartments, and a range of behavioral health services including outpatient mental health and substance use disorder treatment, residential crisis stabilization, street outreach, mobile crisis response, and treatment for opioid use disorder.

About Mobile Rapid Response Crisis Team (MRRCT):

The Mobile Rapid Response Crisis Team (MRRCT or “Meerkat”) at DESC, is a county funded program responsible for addressing the imminent and emergent needs of community members in crisis, in the central region of King County primarily covering the entirety of Seattle. The DESC team has been providing mobile crisis response services to the community for well over a decade.  

As a nonprofit with over 45 years of experience focused on serving our community’s adults living with long histories of homelessness, behavioral health, and other disabling conditions, DESC is uniquely positioned to connect people in crisis to the important support and survival services they may need to overcome and prevent future occurrences of crisis, behavioral health distress, or other instabilities in our community. 

JOB DEFINITION:

As a member of DESC's Mobile Rapid Response Crisis Team, you will be on the front lines responding to adults in the community experiencing mental health or substance use crises, as dispatched to us by Crisis Connections (988). You will work in a team alongside other skilled colleagues, including Mental Health Professionals and Crisis Outreach Specialists. Once called into action, teams of two will assist individuals responding to wherever they are in the community in identifying appropriate therapeutic options and next steps to resolve their crisis, while avoiding unnecessary usage of emergency rooms or other non-therapeutic settings like jail. We are working to stop the trend of criminalizing mental health disabilities and homelessness, and we want to make sure individuals in crisis get the help they need. Following our initial interaction, our teams will also follow up to ensure recommended service connections have been made to prevent future crisis events. The team works all throughout the central region of King County, primarily Seattle, in a wide variety of community settings every day throughout the year, and in all types of weather. 

MAJOR DUTIES AND RESPONSIBILITIES:

• In response to and cooperation with Crisis Connections and other referents (such as police, fire, medics), perform timely outreach services to individuals needing crisis intervention services, assessment, referral, and linkage to needed services.
• As a member of a multi-disciplinary team, conductive meaningful engagement to provide observation for multi-axial assessments, and substance use disorder assessments. 
• Engage in crisis intervention, stabilization, and related activities. 
• Establish and implement a plan to successfully engage clients in relevant services and other resources.
• As needed, provide follow-up services aimed at establishing linkage to services for program participants.
• Complete all data collection and documentation required.
• Develop and maintain cooperative relationships with traditional & non-traditional programs/services providing services for the population served.
• Provide peer recovery support.
• Assist consumers with voicing their interests and goals through a variety of channels including: Goal Plans, Crisis Plans, WRAP, and other methods of expressing individual preferences for their recovery goals.
• Help participants identify, understand, and combat stigma and discrimination associated with mental health concerns and substance use disorders and develop strategies to reduce self-stigma.
• Integrate personal experience with mental health concerns and substance use disorders into work with program participants.
• Work collaboratively with Peer Specialists across all DESC programs to grow, learn, develop with and from one another through sharing personal experiences and professional development.
• Comply with the all-agency policies and procedures, and relevant titles of the Washington Administrative Code and Revised Code of Washington.
• Advocate for clients' access to both traditional and non-traditional community resources and services, ensuring that clients' needs are met, and rights maintained; consult and collaborate with community providers & resources to ensure continuity of care.
• Participate in psychiatric consultation, supervision, program meetings and in-service trainings; participate in clinical reviews and case conferences for clients on caseload.
• Provide support to other DESC staff and programs around client crisis situations, including consultation and in-person responses to help assess and prevent emerging crisis events.
• Participate in verbal de-escalation to maintain a safe, secure environment.
• Promote integration through DESC and the community at large.
• Provide individualized, recovery focused patterns/ services that would help with management of recovery better.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

• Current Certified Peer Support Specialist (CPSS) or Certified Peer Support Specialist Trainee (CPSS-T) credential through the Washington State Department of Health.
• Completion of “Crisis Awareness and Communication in Peer Support (CACPS)” training or ability to complete within 90 days of hire.
• Lived experience as a consumer of behavioral health services (mental health and/or substance use treatment) or be the parent or legal guardian of a child who has received behavioral health services.
• Ability to drive an agency or personal vehicle to conduct agency related business. A current Washington State driver's license and insurable driving record are required.
• Interest in working with clients who are difficult to engage and maintain in traditional mental health/substance use disorder programs.
• Have a strong personal understanding from own experience in recovery and resilience, the value of client partnerships and client choice, and the balance between protection from harm and personal dignity.
• Be willing to seek to understand each client's unique circumstances and personal preferences and goals and incorporate them into the crisis response to help the client regain a sense of control.
• Possess the cultural humility to learn to work effectively with individuals who are Black, Latinx, Native American, Alaska Native, Pacific Islander, LGBTQIA, and other groups who routinely face discrimination and have difficulty accessing the health care they deserve.
• Interest or experience in working with clients who are difficult to engage and maintain in traditional mental health / substance use disorder programs.
• Strong knowledge of relevant community resources and methods for accessing them.
• Experience working with adults who are experiencing or who have experienced homelessness, have a mental health and/or co-occurring substance use disorders.

PREFERRED QUALIFICATIONS:

• One or more years' experience in community based behavioral health services or like industry serving a diverse client/participant population.
• Two or more years’ experience leveraging personal peer story as a peer specialist.
• Knowledge of de-escalation skills, crisis intervention & stabilization, and harm reduction strategies.
• Experience in outreach or crisis work.
• Bi-lingual in Spanish/English. 

Strong applicants are able to demonstrate the ability to be positive in their empathetic responses to all persons; understand the value of meaningful and deep client engagement; have the potential to acquire the necessary knowledge, attitudes and skills of an effective crisis worker; and value a nonjudgmental response to sensitive issues. Candidates should be able to accept feedback and work in a highly collaborative and potentially stressful environment.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit, drive, walk, stand, communicate with other employees and vendors, is required to lift and carry items weighing up to 10 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Considerable stress may occur. Employee will be working both indoors and outdoors in all types of weather.

EQUAL OPPORTUNITY EMPLOYER:

DESC is  committed to diversity in the workplace and promotes equal  employment opportunities for all staff members and applicants. The  Agency will not discriminate against any employee or applicant for  employment on the basis of race, creed, color, sex, gender, sexual  orientation, age, national origin, caste, marital status, or the  presence of any sensory, mental or physical disability in any employment  practice, unless based on a bona fide occupational qualification.  Minorities and veterans are encouraged to apply.