Insurance Account Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I’ve been in the insurance business for 10 years, and my family has been part of the industry for more than 67 years. Today, our agency includes a team of eight and continues to grow with a strong focus on professionalism, service, and long-term career development.

I hold a bachelor’s degree in Economics from Penn State University and a CLU designation, and I’m licensed across multiple states in property and casualty, life and health, annuities, and financial services. Our office was also recognized as a 2026 Top 3 “Best of the Best” insurance agency in Southwest Pennsylvania.

Community involvement is a big part of who we are. I serve as President of the Bethel Park Community Foundation and Treasurer of the Bethel Park Public Library Board, and we regularly participate in local events, youth sports sponsorships, and initiatives like Washington, PA’s Kids Fest and Bethel Bounty.

Our culture is team-oriented, customer-focused, and built around continuous learning and professional growth. We believe in helping people protect what they have while also planning for the future, and that mission guides everything we do.

For our team, we offer career development opportunities, tuition reimbursement, a paid lunch hour, regular team lunches, advancement paths, and chances to get involved in the community. If you’re looking for a professional, growth-focused environment where you can build a long-term career while making an impact, this could be the right fit for you.

ROLE DESCRIPTION: 
As a Insurance Account Representative - State Farm Agent Team Member with Britney Hollick - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.  

RESPONSIBILITIES: 

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business. 

QUALIFICATIONS:

• Property & Casualty insurance license required ahead of first day of employment. 
• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Identify opportunities to cross-sale existing clients. 
• Passed Life & Health insurance license required within 6 months of employment.