Sales Manager

Sales Manager

The Sales Manager is responsible for proactively generating new business and growing revenue across multiple market segments, including Group, Corporate, Government, Association, SMERF (Social, Military, Educational, Religious, and Fraternal), Leisure, Sports, Entertainment, and other assigned markets. The role focuses on developing strategic client relationships, identifying new business opportunities, and maximizing room, banquet, catering, and ancillary revenue while positioning Ala Moana Hotel by Mantra as the preferred destination for meetings, events, corporate travel, and group accommodations.

Working collaboratively with Operations, Convention Services, Reservations, Revenue Management, and Food & Beverage teams, the Sales Manager delivers exceptional customer service while achieving budgeted revenue, room night, and profitability goals.

Business Development & Revenue Growth

• Proactively solicit, develop, and manage a diverse portfolio of accounts across Corporate, Government, Association, SMERF, Leisure, Sports, Entertainment, and other segments
• Generate new business through prospecting, networking, sales calls, client visits, and industry events
• Achieve sales goals including room nights, banquet, catering, and total account production
• Develop and execute strategic sales plans, identify new opportunities, and drive market share growth

Account Management & Client Relationships

• Build and maintain strong client relationships through ongoing communication and account servicing
• Conduct client meetings, hotel tours, site inspections, and presentations
• Monitor account production and develop strategic account plans for long-term growth
• Represent the hotel at trade shows, networking events, and community organizations

Proposals, Contracts & Sales Cycle Ownership

• Prepare proposals, contracts, and agreements in a timely and accurate manner
• Negotiate pricing and terms within approved guidelines
• Serve as the primary point of contact throughout the sales cycle
• Ensure all contract details and event information are communicated to internal teams

Group & Event Coordination

• Coordinate group business from contract through arrival in partnership with Convention Services and Operations
• Prepare and distribute group resumes, BEOs, and event documentation
• Coordinate VIP amenities, special requests, and guest needs
• Monitor billing, deposits, and invoicing while resolving discrepancies

Revenue Strategy & Market Insight

• Partner with Revenue Management on pricing and group strategy
• Monitor market trends, competitor activity, and demand patterns
• Recommend pricing and promotional strategies to optimize performance

Administration & Reporting

• Maintain accurate records in CRM systems and track account activity
• Complete reports, forecasts, and production analysis
• Maintain pipeline visibility across tentative, contracted, and definite business

Collaboration & Team Contribution

• Partner with Operations, F&B, Reservations, and other departments to ensure seamless guest experiences
• Share leads, market intelligence, and best practices with the team
• Support hotel initiatives, promotions, and cross-selling efforts

Guest & Leadership Expectations

• Deliver exceptional service throughout the sales and event lifecycle
• Respond to inquiries and resolve issues professionally and efficiently
• Promote a culture of collaboration, accountability, and inclusion
• Represent the hotel with professionalism while maintaining confidentiality and compliance
• Perform additional duties as assigned to support business needs

Qualifications

What You Bring:

• Proven experience in hotel sales, hospitality sales, or business development.
• Strong knowledge of group, corporate, catering, meetings, and leisure sales.
• Understanding of hotel operations, revenue management, and event planning.
• Excellent sales, negotiation, presentation, and closing skills.
• Strong relationship-building and networking abilities.
• Outstanding written and verbal communication skills.
• Excellent organizational and time management skills with the ability to manage multiple priorities.
• Proficient in Microsoft Office (Word, Excel, Outlook) and hotel sales/CRM systems.
• Strong analytical skills with the ability to interpret production reports and market data.
• Professional judgment, initiative, and problem-solving ability.
• Ability to work independently while contributing to a collaborative team environment.

Additional Information

Why Join Our Team?

At the Ala Moana Hotel by Mantra, we believe that taking care of our guests starts with taking care of our team members. Here is a look at what we offer:

• Health & Wellness: Comprehensive Medical, Dental, Vision, and Drug coverage to keep you and your family healthy, plus access to our Employee Assistance Program (EAP) for mental health and wellness support
• Time to Recharge: Paid vacation, sick leave, and holidays because we know that rest and balance matter
• Getting Here: Parking options available and a bus subsidy to help offset your commute costs
• Dining: Enjoy a complimentary meal during your shift in our Team Member Cafeteria
• Looking Sharp: Uniforms provided or dry cleaning allowance so you always feel your best
• Travel Perks: Exclusive hotel discounts through Accor's global network of properties worldwide
• Growth & Development: Access to training, development programs, and career growth opportunities because we are invested in your future
• Community & Culture: Our Heart Committee organizes engagement events, community service initiatives, and wellness activities to keep our team connected, inspired, and thriving

Salary: $70,000 to $75,000 annually. Position is eligible for incentive bonus.

Salary offer is based on a number of factors such as job-related knowledge, skills and experience. Our company offers a competitive benefits package on top of base.

Ala Moana Hotel by Mantra is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Ala Moana by Mantra does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.