Senior Marketing Manager

Sr. Marketing Manager

Key Purpose


Along with department responsibilities, this person will be responsible for the overall marketing department and subsequent processes. In this role the Senior Marketing Manager is responsible for ensuring brand alignment, high-quality, a thoughtful content. Major responsibilities include:

• Overall client experience of marketing & food program
• Quality control and audits
• Large scale projects
• Cross-department support

Success Criteria

• Develop own skill base in line with agreed appraisal, taking responsibility for increased performance, and ensuring continued self-improvement
• Participate and embrace the development opportunities within group

Key Areas of Collaboration and Influence

• Comply with safety rules, policies, and procedures
• Heavy emphasis on customer service and partnering with executive, and multiple vendor representatives
• Communication and collaboration with the team, manager, co-workers, and clients professionally
• Support during staff shortage
• Understand customer service and satisfaction

Ideal Candidate Experience

• Computer proficiency skills in Google Suite programs; experience with design programs a plus
• Highlight organized with experience working on multiple projects simultaneously
• Excellent written and verbal communication
• Must be customer focused, organized, and professional
• Ability to work in a team environment
• Imaging work experience a plus
• Leadership mentality with teambuilding attributes
• Ability to work independently and execute across multiple groups
• Must be able to cope under pressure
• Experience working at tech or creative entertainment/marketing company
• Interest in gaming and empathy for the player experience

Key Accountabilities

• Develop and execute communication plans that engage the team with the global food brand to drive and advance user engagement.
• Own and manage essential internal communications, presentations, tools and resources before dissemination to ensure accuracy and tone.
• Oversee communication efforts that support global initiatives and local campaigns.
• Create, assign, and train staff members on SOPs as they relate to digital signage, printed signage, POS systems, and other technology platforms.
• Mentor, support and manage internal team members by providing guidance and direction for the planning and execution of local campaigns and events.
• Build and maintain core relationships with local stakeholders (client, business units, partners and local communities) to develop peak user-experiences.
• Establish and track ROI that links employee communications programs to brand engagement and organization performance.
• Design menu and signage concepts for LA Central campus as well as satellite offices - weekly menu updates of digital displays; daily menu changes, and signage as needed
• Manage alignment of branding and marketing collateral across all campus displays; ensure templates are up to date with customer brand guidelines
• Manage Social Media presence of IG account while adhering to customer branding requirements; maintain an evolving collection of food and on-campus event photography
• Develop and maintain auditing process for all marketing material on-site, ensure departments are maintaining signage and adhering to brand guidelines
• Manage multiple small to medium scale projects simultaneously, nurturing them from creation to completion while working with partners to align on the desired result
• Oversee communication on respective slack channels, responding to requests and concerns in a timely response, leveraging client brand language
• Manage any marketing projects for various teams as needed
• Write, edit and produce compelling content, including videos, communication materials and infographics that can be used across a variety of digital channels.

Physical Demands & Work Environment

• Sitting for an extensive amount of time
• Standing for an extensive amount of time
• Must be able to lift at least 10 pounds
• Must be able to work under pressure and time deadlines during peak periods

HSEQ Compliance

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

ISS offers full-time employees a variety of benefits, including medical, dental, life, and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $95000 - $121000 . Final compensation will be determined based on experience and skills and may vary from the above range.

To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.