Experience Architect (ServiceNow)

DescriptionKforce has a client in Juno Beach, FL that is seeking an Experience Architect (ServiceNow).Summary:We are seeking a passionate and skilled Human-Centered Design (HCD) Contractor to act as the primary point of contact between our business and IT partners. This individual will contribute to ServiceNow-related projects by leveraging expertise in HCD practices and methodologies. The role requires a strong understanding of both HCD principles and ServiceNow to deliver user-centric solutions that align with business goals.Key Responsibilities:* Lead and participate in experience benchmarking and usability testing to ensure ServiceNow solutions meet user needs* Conduct user and channel behavior analysis to inform design decisions* Perform qualitative and quantitative research to gather actionable insights* Develop personas and journey maps that reflect user needs and expectations* Identify and address challenges through root cause analysis* Collaborate on experience blueprinting and value modeling to enhance solution impact* Facilitate design thinking workshops and co-creation sessions with stakeholders* Synthesize insights and present findings to business and IT partners* Create and iterate on storyboards and concepts to visualize ideas and designs* Serve as a bridge between business stakeholders and IT, ensuring ServiceNow projects are user-centric and technically feasibleRequirements* Proven experience in Human-Centered Design (HCD) and ServiceNow projects* Strong expertise in HCD methodologies such as design thinking, experience blueprinting, and insight synthesis* Familiarity with ServiceNow functionalities, workflows, and user experience best practices* Experience conducting usability testing and using research methods to validate designs* Ability to communicate effectively and collaborate with cross-functional teams, including business and IT stakeholders* Hands-on experience with FigmaJob TypeContractCompensation48 - $52