Front Office Agent (Part-Time)

Front Office Agent

Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space.

A warm and welcoming Front Office Agent who will be the face of Loews Hotels, creating memorable first impressions and delivering exceptional guest experiences from check-in to check-out. In this role, you'll combine professionalism with genuine hospitality, ensuring every guest feels valued and cared for. You'll thrive in a fast-paced environment where attention to detail and a proactive approach make all the difference.

Guest Experience Champion: You have a passion for hospitality and take pride in anticipating and exceeding guest needs.

Clear Communicator: You excel in verbal and written communication, engaging guests and team members with clarity and professionalism.

Proactive Problem Solver: You approach challenges with confidence and creativity, ensuring smooth operations and satisfied guests.

Adaptable Team Player: You embrace change and work collaboratively, supporting your team and other departments to achieve shared goals.

Detail-Oriented Professional: You maintain accuracy and efficiency in every task, from handling payments to managing guest inquiries.

Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.

Assign rooms that meet guest preferences and special requests.

Obtain and verify credit and payment information in accordance with hotel policies.

Promote hotel services, amenities, and local attractions to enhance the guest experience.

Respond to guest inquiries and resolve issues promptly and effectively.

Maintain knowledge of upcoming events, group bookings, and banquet orders.

Perform check-out procedures and handle cash transactions accurately.

Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.

Handle emergencies with professionalism, prioritizing guest and team member safety.

Regular attendance in conformance with standards.

May be required to work varying schedules to reflect business needs.

Required to attend all mandatory training sessions and meetings.

Perform other duties as assigned.

Minimum of one (1) year guest service experience in hotel hospitality preferred.

Experience with previous Property Management System, preferred Opera System.

Ability to stand and walk for long periods of time required.

Ability to work weekends, evening, holidays as necessary/required.